celcius W550 bios update not working

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carpem
Posts: 2
Joined: Sun Dec 02, 2018 9:09
Product(s): celcius W550

celcius W550 bios update not working

Postby carpem » Mon Dec 03, 2018 15:26

I have been trying unsucssefully to update the bios on a celcius W550
Using the direct update during POST it will come up with current version R1.26.0 and the new version is R1.27.1. I select OK to update and it will get as far as 73% downloaded before i get an error message that it's unable to locate the file and will re try on next boot but it fails every time
Using the bios update windows option i get an error saying action not possible with bitlocker protected drive but bitlocker is not enabled on any of my drives
Tried the other one which comes up on the website as admin pack and requires the files to be unzipped first but that also aborts with an error message saying there is a file missing
I know I am downloading the correct ones as during post you can see it's a D3417-A2 motherboard and I updated the bios to the current version previously with no trouble
I have never had this problem before and I can't see why it's not working
Any ideas ?

sugetsu
Posts: 5
Joined: Sat Nov 24, 2018 17:08
Product(s): Lifebook, fujitsu laptop

Re: celcius W550 bios update not working

Postby sugetsu » Sat Dec 22, 2018 12:04

The only thing I can think of is the drive where you installed your OS is damaged or lock, scan the disk if there's any error:

Code: Select all

chkdsk C: /f /x /r


If not, disabled the bitlocker completely.

carpem
Posts: 2
Joined: Sun Dec 02, 2018 9:09
Product(s): celcius W550

Re: celcius W550 bios update not working

Postby carpem » Sat Dec 22, 2018 15:02

Already tried that
Had no disk errors and bitlocker is disabled in services


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