LSI WebBIOS keep showing "PD Missing: Enclosure 8: Slot 3"

PRIMERGY, SPARC Enterprise Server, PRIMEFLEX, PRIMEPower, BS2000

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punthep
Posts: 2
Joined: Mon Apr 09, 2018 13:39
Product(s): Fujitsu PRIMERGY RX300 S6

LSI WebBIOS keep showing "PD Missing: Enclosure 8: Slot 3"

Postby punthep » Tue Apr 10, 2018 9:47

I have problem with Fujitsu PRIMERGY RX300 S6 Dual socket 2 U rack server. One harddisk failed then we tried to change it with the same harddisk model but it does not work. We tried to rebuild the RAID but BIOS keep showing "PD missing: Enclosure 8:Slot 3"

We noticed that these two harddisks have different sub-part number (i.e. CA07173-B20700FS vs CA07173-B200). The firmware also different. Could anyone please kindly suggest what should I do? Can I still use this new harddisk to replace the faulty one? Any upgrade required? Or I have to buy a new harddisk with exactly same part no. with the faulty one?
Attachments
Error message.jpeg
Error message
Error message.jpeg (64.73 KiB) Viewed 802 times
Faulty disk.jpeg
Faulty disk information
Faulty disk.jpeg (65.48 KiB) Viewed 802 times
New disk.jpeg
New disk information
New disk.jpeg (58.15 KiB) Viewed 802 times

Davie
Posts: 557
Joined: Fri Jun 10, 2005 0:01
Product(s): PRIMERGY, ServerView
Location: UK

Re: LSI WebBIOS keep showing "PD Missing: Enclosure 8: Slot 3"

Postby Davie » Tue Apr 10, 2018 10:16

It does look like it is the firmware level that is the problem - all released disks for RX300 S6 seem to have a firmware level of 52xx .. is it possible that the replacement disk has come from an ETERNUS for example? The ETERNUS units run completely different firmware on their disks (520 byte blocks instead of 512 byte for example)

punthep
Posts: 2
Joined: Mon Apr 09, 2018 13:39
Product(s): Fujitsu PRIMERGY RX300 S6

Re: LSI WebBIOS keep showing "PD Missing: Enclosure 8: Slot 3"

Postby punthep » Wed Apr 11, 2018 6:50

Thank you very much Davie. I will try to find another harddisk with specific firmware to replace.


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