U554 Windows 7 Install "A required CD/DVD drive device drive

Moderator: ModTeam

heds
Posts: 2
Joined: Tue May 08, 2012 13:07
Product(s): TX300 S3, RX300 S7, Lifebooks

U554 Windows 7 Install "A required CD/DVD drive device drive

Postby heds » Wed Dec 18, 2013 10:57

I'm trying to reinstall Windows 7 on a new Lifebook U554. After picking language settings and clicking install Windows 7 I get a Load Driver message. "A required CD/DVD drive device driver is missing. If you have a driver floppy disk, CD, DVD, or USB flash driver, please insert now."

I have tried different Fujitsu Windows 7 DVDs (using an external DVD drive) and a USB stick in the USB 2.0 port and USB 3.0 ports. But I always get this error. Secure boot is disabled.

It has been to Fujitsu to check and all they suggested was I tried the USB 2.0 port on the right, which I have done. So I'm stuck. Any suggestions would be great thanks.

User avatar
sabrex
Posts: 1145
Joined: Thu Jun 05, 2003 0:01
Product(s): Various
Location: England
Contact:

Re: U554 Windows 7 Install "A required CD/DVD drive device d

Postby sabrex » Wed Dec 18, 2013 13:50

Bios area - "Advanced" tab --> "Boot Configuration" and under "CSM" switch to "Enabled"
- Advanced – Boot Configurations – Fast Boot : [Disabled]
Still doesnt work ?
make sure your bios is up to date: versions 1.21
07.10.2013

cant think of any other reason your not good to go

heds
Posts: 2
Joined: Tue May 08, 2012 13:07
Product(s): TX300 S3, RX300 S7, Lifebooks

Re: U554 Windows 7 Install "A required CD/DVD drive device d

Postby heds » Wed Dec 18, 2013 14:31

Thanks for the reply. However, CSM is already Enabled and Fast Boot is Disabled and BIOS version is 1.21. :(

irshadmz
Posts: 7
Joined: Wed May 30, 2007 9:56

Re: U554 Windows 7 Install "A required CD/DVD drive device d

Postby irshadmz » Mon Dec 30, 2013 6:46

Hi,

I am having exactly the same issue. I have opened a case with Fujitsu as well.
Did anyone found a fix for this issue?

Cheers

User avatar
sabrex
Posts: 1145
Joined: Thu Jun 05, 2003 0:01
Product(s): Various
Location: England
Contact:

Re: U554 Windows 7 Install "A required CD/DVD drive device d

Postby sabrex » Mon Dec 30, 2013 15:22

I think it has something to do with IRST see below link
http://globalsp.ts.fujitsu.com/dmsp/Pub ... gy-eng.pdf

What is your bios setting for this is it enabled or disabled ?
bios.jpg
bios.jpg (82.26 KiB) Viewed 32333 times

irshadmz
Posts: 7
Joined: Wed May 30, 2007 9:56

Re: U554 Windows 7 Install "A required CD/DVD drive device d

Postby irshadmz » Tue Dec 31, 2013 15:57

Bios setting is enabled

User avatar
sabrex
Posts: 1145
Joined: Thu Jun 05, 2003 0:01
Product(s): Various
Location: England
Contact:

Re: U554 Windows 7 Install "A required CD/DVD drive device d

Postby sabrex » Tue Dec 31, 2013 16:07

so disable it then it should go through os install as per normal to setup the cache drive (ssd) after following the instruction in pdf
:mrgreen:

irshadmz
Posts: 7
Joined: Wed May 30, 2007 9:56

Re: U554 Windows 7 Install "A required CD/DVD drive device d

Postby irshadmz » Wed Jan 01, 2014 6:44

Disabled but same issue :(

irshadmz
Posts: 7
Joined: Wed May 30, 2007 9:56

Re: U554 Windows 7 Install "A required CD/DVD drive device d

Postby irshadmz » Wed Jan 01, 2014 6:57

This laptop has SSHD 500GB 2.5 32GB S3/SGT 4K-AF (7MM) disk.
Looks like I need to find a Windows 7 driver Intel(R) Rapid Storage Technology for this type of disk

irshadmz
Posts: 7
Joined: Wed May 30, 2007 9:56

Re: U554 Windows 7 Install "A required CD/DVD drive device d

Postby irshadmz » Wed Jan 01, 2014 15:57

Installed Windows 8.1 and then downgraded to Windows 7 Enterprise for now, till I hear from Fujitsu support.

irshadmz
Posts: 7
Joined: Wed May 30, 2007 9:56

Re: U554 Windows 7 Install "A required CD/DVD drive device d

Postby irshadmz » Tue Jan 07, 2014 15:36

Finally a reply from Fujitsu "Update the S-ATA driver on your install medium"
I downloaded from FTS the Intel(R) Rapid Storage Technology driver version 12.7.0.1036-A but I cannot find the .inf files, just executable.
Where do I get the drivers from?

Please advise.

Cheers

aivkin
Posts: 1
Joined: Wed Jan 29, 2014 19:58
Product(s): Fujitsu Lifebook U544

Re: U554 Windows 7 Install "A required CD/DVD drive device d

Postby aivkin » Thu Jan 30, 2014 9:34

I solved this problem installing driver for newest USB controller after the error in question appeared.

Here is a theory of the problem. Without appropriate USB driver win7 does not see any flash disks and cannot work properly with USB DVD-drive. Error message says about this fact. So there is the question: how to install USB driver if system cannot work with USB devices and laptop does not have normal SATA DVD drive?

Firstly, I tried to use DVD disk with drivers downloaded from Fujitsu site. This was unsuccessful because win7 installer cannot search correct driver in catalog tree. Exact directory with driver must be provided. But for DVD with drivers it was impossible because installer searches driver in the root only.

I decided to copy Fujitsu drivers to existing win8.1 partition because win7 installer can use it.

1. So, I started win8.1 and copied win7 drivers from Fujitsu site to win8.1 partition.

2. Boot from win7 DVD (BIOS parameters were set according to Fujitsu recommendation).

3. After appearance of error in question I used win8.1 partition to find necessary driver. Directory must be provided exactly because autosearch of drivers does not work. I tried many directories without success but suddenly win7 installed correct driver and installation continued!

4. During win7 installation I completely remove all win8.1 partitions and reformatted SSD disk (win7 did not want to install to GPT disk). I was afraid of missing of drivers and crash of installation process, but win7 installed without additional problems.

:!:

I suspect technical support does not provide such instruction to prohibit (with M$ corp) downgrading to windows 7. :lol:

P.S. On some systems works fine installation started from DVD plugged in to USB2 port. In the case of my U554 that trick did not work.

irshadmz
Posts: 7
Joined: Wed May 30, 2007 9:56

Re: U554 Windows 7 Install "A required CD/DVD drive device d

Postby irshadmz » Sun Feb 16, 2014 15:09

Dear All,

The issue was resolved with downloading the SATA driver from (http://downloadcenter.intel.com/confirm ... uctID=2101)

Extracted these drivers to Windows 7 bootable usb and boot from the device. The Popup of missing driver is not shown now :)

costipopa
Posts: 1
Joined: Tue Jun 03, 2014 9:35
Product(s): Fujitsu Lifebook U554

Re: U554 Windows 7 Install "A required CD/DVD drive device d

Postby costipopa » Tue Jun 03, 2014 11:08

Dear all,

I know this is an old post but I just want you to know the solution for this issue.
You have to disable USB 3.0 from bios before you run Windows 7 setup installation. It's working 100%. After you install Windows 7 you can re-enable USB 3.0 again.


Return to “LIFEBOOK”

Who is online

Users browsing this forum: No registered users and 2 guests