FibreCat SX80i

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Elnour
Posts: 1
Joined: Wed May 27, 2009 12:24
Product(s): FibreCat SX80(2 controllers)

FibreCat SX80i

Postby Elnour » Wed May 27, 2009 14:20

Hello,

ever since I have purchased FirbeCatSX80i a month ago, controller A on it constantly fails. controller B logs the following:

Critical 2009-05-26 18:59:58 313 B299 RAID controller A failed, reason PCIE link recovery failed. Product ID , S/N
Critical 2009-05-26 18:59:58 314 B300 FRU type: RAID IOM A, problem: encl 0. Product ID: , S/N: rev: . Related event ID: 10000299, type: 313

once controller A fails it keeps failing, I mean after a reboot though controller b interface, until the whole unit is cold booted.

I have created debug logs and some screen shots here http://simsiz.net/case-nas/

I googled those log entries, for some reason they all return support entries to HP storage products, and they do mention a known issue and a firmware update which should solve the issue.

I looked all over FS's support site for new firmware, no luck.

Has anybody had similar problems with the device, what do I do?


Thank you.

Elnour

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