We've just purchased a Fibrecat tx08 unit (sas interface) which we would like to use with Arcserve 11.5
After having patched Arcserve to SP4 (build 4490) we are able to see the unit correctly in the device section of Arcserve.
Althought all the slots are loaded with new tapes and the code bar labels are correctly shown in the Fibrecat remote management utility, in Arcserve, when looking through the device section, all the slots are shown as empty. We are therefore unable to create a new media pool (as no media are available) and start a GFS rotation for our backups.
your help will be much appreciated.
Many thanks beforehand and regards.