Fujitsu Esprimo (P2560) Microsoft Office Freezing issue !!

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aqcaley
Posts: 2
Joined: Fri Jun 01, 2012 11:20
Product(s): Esprimo P2560

Fujitsu Esprimo (P2560) Microsoft Office Freezing issue !!

Postby aqcaley » Thu Jun 07, 2012 12:08

Hi All,

One of our customers is currently having an issue when printing from any Microsoft office program. When she goes into word or excel etc and goes to file, print, the program will freeze and say it’s not responding. I have tried several different options in order to try and stop this problem from reoccurring. So far we have disabled by directional printing, disabled print drivers, repaired & reinstall office many times, used the recovery disk to try and reinstall/repair windows 7 and set the print spooler to run automatic instead of manual. We are now running out of ideas of what to try and any help from yourselves would be much appreciated.

Looking Forward to Hearing for you :)

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sabrex
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Re: Fujitsu Esprimo (P2560) Microsoft Office Freezing issue

Postby sabrex » Thu Jun 07, 2012 14:40

Printing problems with office. Can you print from any other app such as Wordpad / notepad ?
I need make and model of printer being used.
USB or other
Any other usb devices attached?
Picture upload of what is in your Devices and printers.
Snapshot of your device manager
When was the printer last working OK (or has never worked)

I have seen people complaining about this but they are using Office 2007 (was Anti Virus related)
What Office version are you using?

aqcaley
Posts: 2
Joined: Fri Jun 01, 2012 11:20
Product(s): Esprimo P2560

Re: Fujitsu Esprimo (P2560) Microsoft Office Freezing issue

Postby aqcaley » Fri Jun 08, 2012 14:47

Hi, thanks for your reply.

Can you print from any other app such as Wordpad / notepad ?

Wordpad & Notepad also freeze?
I need make and model of printer being used

She uses a Brother HL-4140CN & ESPSON FX-2180 printer (I would have to double check this for you).
USB or other, Any other usb devices attached?

None.
Picture upload of what is in your Devices and printers. Snapshot of your device manager

I can't get this info until i connect up remotely to her PC, she away on hol until monday.
When was the printer last working OK (or has never worked)

The printer has always worked as other users print from that printer.
I have seen people complaining about this but they are using Office 2007 (was Anti Virus related)
What Office version are you using?

We unistalled anti virus when the problem first occured & its office 2010 professional.

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sabrex
Posts: 1145
Joined: Thu Jun 05, 2003 0:01
Product(s): Various
Location: England
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Re: Fujitsu Esprimo (P2560) Microsoft Office Freezing issue

Postby sabrex » Mon Jun 11, 2012 8:47

suspect Os/printer driver
Its not an office issue if it is doing in the OS core s.w componants ie: wordpad, notepad.

system restore.
Re-install any printer s.w preferrably setup 1 not the other and test.


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