It certainly appears so since many questions go unanswered. The forum could be better utilised if FSC were willing to occasionally review posts and provide relevant advice. It would reduce the number of direct enquiries that they presumably receive via telephone, email and website submission; it would also help avoid the same questions having to be repeatedly answered.
To have received a reply from a moderator that didn't even attempt to help is disappointing though and to have then closed the thread, eliminating any possibility of receiving help from even fellow users is, frankly inexcusable.
Anyway, to save anyone else looking for it; the help desk can be contacted via the web form located at http://support.fujitsu-siemens.com/com/ ... ntact.html
If Alexander had provided that link then it would have been more acceptable than to be dismissed entirely.
P.S. The form submission also has the benefit of being free of charge.