prtsc button is not working

AMILO Notebook, ESPRIMO Mobile, Handhelds (PDA), etc.

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chtsagdi
Posts: 1
Joined: Sat Oct 01, 2016 20:55
Product(s): ESPRIMO Mobile D9500

prtsc button is not working

Postby chtsagdi » Mon Apr 06, 2020 12:35

Hi, I have Esprimo mobile D9500 and when i push PrtSc/SysRq button ,it is not working for snapshot screen. It lights the numlock indicator . When I push it again , it lights off. Please help me to unblocked it !!

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Ask Fujitsu
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Re: prtsc button is not working

Postby Ask Fujitsu » Tue Apr 07, 2020 11:01

Hello!

• Please provide the serial number of the affected system, as well as a picture of the keyboard layout from your system, along with a quick video that shows when the NumLck indicator illuminates when pressing the affected key.
• It also occurs with an external keyboard?
• Please download our application ´Systemscan´ via the following link and execute the EXE file included in the ZIP file on an affected system:
http://docs.ts.fujitsu.com/dl.aspx?id=7 ... 170745cbe9
• Then, please create a Systemscan report file (HTM format) for the system and attach it to the PID.


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