stylistic q702 win10 mousepad not working and keyboard need to keep press f4 to responding

[ragnar]

hi all, i got this stylistic q702 on windows 10. My mouse pad did not working on keyboard station (dorking station). i think its driver problem but cannot find any compatible driver. synaptic mouse pad did not recognizable on mousepad advance setting. on the device manager, synaptic mousepad driver said that need further installation on its event viewer. Also i got second problem which my keyboard did not responding randomly. i need to press f4 button to make it work again. after few minutes it will not responding again. i need to press f4 again so that it will start working again.. any solution for this problem? i know it's 2021 but i still in love with this device i need it to work again. any solutions will be much appreciate.

[Ask Fujitsu]

Hello and thank you for contact with Fujitsu Technical Support.

Stylistic Q702 was released with VPRO technology and non-VPRO. Since we don’t have any details about your specific model, I assume that your version is non-VPRO with Windows 10 x64 installed. In case, when this assumption is not correct, please contact the Fujitsu Technical Support and provide a Serial Number of the device and required systemscan file.

The described problems can result from missing device drivers, outdated BIOS, or even mechanical damage to the keyboard - but let’s start with the simple scenario of missing drivers.

Please make sure that your device is up to date by installing the following drivers for Stylistic Q702 non-VPRO with Windows 10 64-bit system. Please bear in mind that the order of installation is also important:

- Fujitsu BIOS Driver 1.2.1 (07/12/2015): https://support.ts.fujitsu.com/IndexDow ... E22F64BB13
- FUJ02E3 Device Driver 1.30.3 (07/07/2015): https://support.ts.fujitsu.com/IndexDow ... BB59AE1BC6
- Fujitsu Tablet Button Driver (64bit edition) 5.1.0710.2013 (31/10/2013): https://support.ts.fujitsu.com/IndexDow ... 9ABEA8762F
(installation description: DPInst.exe /s /se)

REBOOT and proceed with a BIOS update:
- BIOS Windows Q702 2.18FJJ (10/11/2014): https://support.ts.fujitsu.com/IndexDow ... 19F4B13264

Security advice: Save the downloaded executable files to a newly created folder and only run them from there. Do not run executables in the “Downloads” folder or in any “TEMP” or “TMP” directory to avoid DLL hijacking.

Please read the following instructions before flashing the System BIOS:
* At least BIOS version 2.07 (flash file on support site is called 2.07FJJ) is required to use this BIOS update.
* This system BIOS can only be flashed to a system that has installed BIOS 2.xx.
* A cross flash from BIOS version 2.xx to 1.xx is not possible.
* Please connect a working AC adapter before starting BIOS flash.
* Please suspend BitLocker encryption before starting BIOS flash in case BitLocker encryption is enabled.
* Please do not switch off your system until BIOS flash process is completed.
* Please reboot your system after BIOS flash has been completed.
(installation description can be found on the download page)

REBOOT and proceed with installation of:
- In case of a successful BIOS upgrade or no need to perform a BIOS upgrade, please try this Firmware and Calibration Tool as the solution for some mouse-pen issues: Firmware flash & Calibration tool for nTrig touch panel - Q702 4.12.3075.11 (26/12/2012): https://support.ts.fujitsu.com/IndexDow ... 4CBA13387B

REBOOT and continue with the installation of:
- Fujitsu System Extension Utility V3.6.3 (27/07/2015): https://support.ts.fujitsu.com/IndexDow ... 29D935974A
- Intel(R) Management Engine Firmware Update Tool 8.1.72.3002 (14/12/2017): https://support.ts.fujitsu.com/IndexDow ... 8E3433E4B1
- Function Manager V1.2.0.0 (26/08/2015): https://support.ts.fujitsu.com/IndexDow ... D9AB500415
- Fujitsu System Manager V8.00.0626.2013(07302015) (21/08/2015): https://support.ts.fujitsu.com/IndexDow ... 2BAFAE600B

NOTE: You may have already some of the above drivers installed in the newest versions. In such a case, please move to the next driver installation and proceed with download and installation. Make sure you meet all the requirements for the BIOS upgrade.
If drivers update will not solve your issue please consider Windows10 recovery accordingly to these instructions:
https://support.microsoft.com/en-us/hel ... ry-options
After the recovery, please repeat the driver's update as described above.

Best regards,
Fujitsu Support Forum