[Q550] Finger Print Sensor not operating

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nyoung
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Joined: Sun Aug 14, 2011 9:09
Product(s): Stylistic Q550

[Q550] Finger Print Sensor not operating

Postby nyoung » Mon Aug 15, 2011 22:32

Hello

I can't get the finger print sensor to be recognised by the system - under Device Manager/Biometric Devices the AuthenTec Inc AES2660 device shows as working correctly. There doesn't seem to be any interface to set it up - normally swiping your finger across the sensor shows the setup interface. There is no Biometric Devices option under Control Panel either. I have re-installed the latest driver from the download centre. Appreciate your help, thanks.

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sabrex
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Re: [Q550] Finger Print Sensor not operating

Postby sabrex » Tue Aug 16, 2011 8:05

Removed correct response added
Last edited by sabrex on Wed Aug 17, 2011 11:04, edited 1 time in total.

nyoung
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Joined: Sun Aug 14, 2011 9:09
Product(s): Stylistic Q550

Re: [Q550] Finger Print Sensor not operating

Postby nyoung » Tue Aug 16, 2011 16:36

Thanks for the reply. No, there was no SmartCase CD supplied and nothing pre-installed either. Would be grateful if anyone has a download link for this please.

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sabrex
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Re: [Q550] Finger Print Sensor not operating

Postby sabrex » Wed Aug 17, 2011 11:02

The software to use the Fingerprint Sensor of the STYLISTIC Q550 is now "Softex OmniPass SmartAccess+". The pre-installation image on the Solid State Drive of the system contains "OmniPass SmartAccess+" and a corresponding link to the installation files of this Software can be found on the Windows Desktop and/or Windows Start menu. Alternatively, "Softex OmniPass Security Software" can be found on the "Drivers & Utilities" medium for the STYLISTIC Q550 ("Manual installation"), which should always be ordered with the system.

-=xXx=-
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Re: [Q550] Finger Print Sensor not operating

Postby -=xXx=- » Wed Sep 24, 2014 17:18

Can someone help me to find this software.
Thank you.

Kasazza
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Re: [Q550] Finger Print Sensor not operating

Postby Kasazza » Thu Aug 20, 2015 8:07

-=xXx=- wrote:Can someone help me to find this software.
Thank you.

Now on Fujitsu Mobile Devices the function of logging to Windows by FINGERPRINT is done by its own suite Fujitsu Workplace Protect and no more by 3rd party app Softex OmniPass.

Softex Omnipass was a workaround to support Win7 after Sp1 because the old software (SmartCaseLogon) was too old to support new OS!

The SW is free and downloadable on FTS Support Site

support.ts.fujitsu.com

Download it searching it over the files on devices with fingerprint and supporting the OS you are using!


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