Connect 2 monitors to a Lifebook u7510

[barryb0001]

Hello,

I want to connect 2 monitors to my Lifebook. The monitors have HDMI and VGA inputs. No daisy-chaining.
I think that my notebook can connect via VGA, thunderbolt and HDMI (one of each), although I can't to HDMI and thunderbolt together according to the spec. I have read that VGA reduces the quality of the picture.
So can I have one outgoing thunderbolt connection to both monitors (HDMI) with this?
https://www.amazon.co.uk/gp/product/B0BJ66NDT2/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&th=1
(VCOM USB C to Dual HDMI Adapter Support MST, 4K@60Hz and Dual 4K@30Hz, Type C to HDMI Converter)

thanks,
Barry

[Ask Fujitsu]

Hello
Regarding the VCOM USB C to Dual HDMI Adapter Support MST, we regret to inform you that we cannot recommend any untested solutions for using this adapter with Lifebook U7510. While we understand that this adapter may seem like a viable option, we cannot guarantee its compatibility or performance with the Lifebook.
We would like to suggest an alternative solution that has been tested and proven to work. The adapter S26391-F6058-L201 (USB TYPE-C TO DP ADAPTER) has been tested and has been proven to be a reliable solution for dual-external displays. There is also a HDMI version: S26391-F6058-L130 (USB-C TO HDMI2.0 ADAPTER).
With the above adapters you can connect to built-in HDMI/DP and HDMI/DP via USB-C port in your Lifebook. We recommend that you use this adapter instead.

Kind regards,

Forum Support Team

[0011338007]

hello, when I connect 1 monitor to HDMI and the other one to DP it only recognize 1 of them.
When the DP is alone it's fine. same when on HDMI .

But both at the same time it's not working. i have the latest intel software installed

[Ask Fujitsu]

Hello,
Thank you for contacting us.

Could you please provide us with the SystemScan report, the tool can be downloaded from the following link:


https://support.ts.fujitsu.com/IndexDow ... 48DA86E8C6

Thank you,

Kind regards,
Forum Support Team

[0011338007]

how can i forward the report to you ? since it seems that the xml, html, and zip format can't be attached

[Ask Fujitsu]

Hello,

Please, send us trough the following e-mail: user.forum@fujitsu.com.

Thank you.

Forum Support Team

[0011338007]

result have been forwarded

[0011338007]

have you received it ? and got a look at it ?

[0011338007]

I just sent the .htm file.

[Ask Fujitsu]

Hello,

Could you please please clarify the following:

• When did the issue start? Has any change been made recently, either HW and/or SW? (If yes, please specify)
• Can the BIOS be accessed? Has any change been made in BIOS recently? (If yes, please specify)
• What is the exact error message? (Please provide a screenshot)
• What are the connector types for each monitor?
• What are teh displays make and model?
• Is there any extra interface between the system and the displays?
• What other troubleshooting has been performed from your end and what was the outcome? (please provide steps and details)

Thank you!

Kind regards
Forum Support Team

[0011338007]

Hello

• When did the issue start? Has any change been made recently, either HW and/or SW? (If yes, please specify)
Issue from the start. No change have been made

• Can the BIOS be accessed? Has any change been made in BIOS recently? (If yes, please specify)
Yes and No change have been made

• What is the exact error message? (Please provide a screenshot)
No error message

• What are the connector types for each monitor?
1st monitor to laptop using DP cable
2nd monitor to laptop using HDMI cable
Revert
Try others monitors same settings
Try different cables

• What are teh displays make and model?
Not relevant - multiple screen tried from different vendors

• Is there any extra interface between the system and the displays?
No

• What other troubleshooting has been performed from your end and what was the outcome? (please provide steps and details)
the following setup works :
- 1st monitor to laptop using DP or HDMI
- 2nd monitor to laptop using VGA

[Ask Fujitsu]

Hello,
Thank you,


Could you also please confirm the following:
Are the displays going black?
Can you see image on at least one of them? (which port)
What are the resolutions being used? (The lowest native resolutions of the displays tested is)

Is the integrated LCD working properly?

Kind regards,
Forum Support Team

[0011338007]

Are the displays going black? Only one stays black "no display" - the hdmi one
Can you see image on at least one of them? when both are connected Display Port is the priority. If I disconnect the Display Port, hdmi is working.
What are the resolutions being used? resolution doesn't matter here.

Is the integrated LCD working properly? Yes

[Ask Fujitsu]

Hello,

Thank you for the information.
Could you please test it by connecting a display to the VGA port plus one of the other 2, either HDMI or DP, but not both at the same time ?

Kind regards,
Forum Support Team

[0011338007]

Hello
Could you please test it by connecting a display to the VGA port plus one of the other 2, either HDMI or DP, but not both at the same time ?

This way it's working fine.