Shortcut Button on U9311X not working

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Miky2147
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Shortcut Button on U9311X not working

Postby Miky2147 » Mon Sep 26, 2022 11:18

Hello, I have a U9311X I just bought last week. I noticed that the shortcut button that should open the Windows "Sticky Notes" application does not work: if I press it, nothing happens. In the instruction manual it is written only to install the Function Manager (I have also reinstalled the Application Panel), the programs are already correctly installed. In the Application Panel section of the Function Manager it is automatically reported that the button is set to open the "Windows Ink Workspace" app, but as I repeat nothing opens if I click the button and it is not possible to change this choice with "Sticky Notes". What to do? Thank you
Last edited by Miky2147 on Tue Sep 27, 2022 18:30, edited 1 time in total.

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Re: Shortcut Button on U9311X not working

Postby Ask Fujitsu » Mon Sep 26, 2022 16:03


Miky2147
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Re: Shortcut Button on U9311X not working

Postby Miky2147 » Mon Sep 26, 2022 17:52



It's not possible to install these files, the indication appears on the cmd window
"Error: 2
The specified file could not be found"
But anyway, as I repeat, they are already installed ...

Everything else you linked (Application panel - button configuration and drivers) is correctly installed but the problem is not solved.

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Re: Shortcut Button on U9311X not working

Postby Ask Fujitsu » Tue Sep 27, 2022 15:30

Hello :)

Could you please attach system scan for further analysis ?

Kind regards,
Forum Support Team

Miky2147
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Re: Shortcut Button on U9311X not working

Postby Miky2147 » Tue Sep 27, 2022 17:10

Ask Fujitsu wrote:Hello :)

Could you please attach system scan for further analysis ?

Kind regards,
Forum Support Team


attached
https://drive.google.com/file/d/1m1Bslj ... sp=sharing

Miky2147
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Re: Shortcut Button on U9311X not working

Postby Miky2147 » Fri Sep 30, 2022 12:59

Hello, can I ask if there is a possibility to solve the problem with further suggestions or should I contact support? As I repeat, this U9311X is new and has a few days of life. Among other things, Fujitsu support must contact me considering that the display also has a defect, Fujitsu has already recognized the defect and has agreed on the onsite replacement of the display which will take place (I hope) within a few days. This U9311X is very unfortunate and for now I am very disappointed considering the purchase price + additional 5 year onsite warranty extension. Can I show this conversation to support to prove that this shortcut button is also not working and that attempts have already been made to resolve it? Or can we do something else? Looking forward to your kind reply, thank you best regards

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Re: Shortcut Button on U9311X not working

Postby Ask Fujitsu » Fri Sep 30, 2022 13:18

Hello :)

I kindly inform you that we are dealing with your request internally.
As soon as we have more information, we will contact you.


Best regards,

Forum Support Team

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Re: Shortcut Button on U9311X not working

Postby Ask Fujitsu » Fri Sep 30, 2022 15:01

Hello :)

Thank you for contacting Fujitsu.

We kindly advise you to reach our technical support team using the following link https://support.ts.fujitsu.com/IndexSel ... rope-panel. ~
While following the link, please select Your Service Desk > Your Location > Country of Choice. Following these steps, you will then find all the contact information from the teams based in your region displayed on your screen. If your country doesn’t have a business unit, please select another country nearby your location so that they can assist you.

In the meantime, please let us know if we can further assist you.

Miky2147
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Joined: Sun Sep 25, 2022 11:20
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Re: Shortcut Button on U9311X not working

Postby Miky2147 » Mon Oct 03, 2022 16:48

Ok, I solved the shortcut button problem after OS recovery. Also I ask you: how do I extract the sim card holder from the slot? After removing the rubber door, there is also the white support to insert the sim on it but I don't understand how to remove it. In the instruction manual it is not written how to do it, it is written only to remove it but it is not explained how! Thank you
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Re: Shortcut Button on U9311X not working

Postby Ask Fujitsu » Tue Oct 11, 2022 11:18

Hello :)

We kindly advise you to visit the following website, where you will have access to the SIM card manual on page 49:

"Inserting the SIM card":
https://support.ts.fujitsu.com/IndexDow ... 020C95E9E4

Furthermore, we kindly inform you that card holder should be pulled out from the slot after rubber cover is opened.

If you need any further assistance, don't hesitate to contact us.

Kind regards,

Support Forum Team


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