U748: DeskUpdate after changing MB

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tester1
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Joined: Sat Mar 28, 2009 12:38
Product(s): Lifebook S792

U748: DeskUpdate after changing MB

Postby tester1 » Mon Aug 15, 2022 19:38

Hello,

Fujitsu Service changed my Mainboard of my 748 twice, that resulted in the fastest CPU-Type (which you could buy 3 years ago). After that nearly everything runs fine and a little faster, but:

DeskUpdate crashes with "Error 9099: unexpected exception". Fujitsu-support recomends a new installation of my Win10 Prof after several mails. I want to avoid that. Some other ideas where to look for?

Nearly similar: Intel´s Driver and support Assistant also shows malfunction.

Both tools worked fine before MB-Change.

Thanks in advance

C.

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Ask Fujitsu
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Re: U748: DeskUpdate after changing MB

Postby Ask Fujitsu » Fri Aug 19, 2022 12:04

Hello and thank you for contact with Fujitsu Technical Support.

Please contact with your local Service Desk to open a call, as we need the logfiles from your system which are not for public viewing.
https://support.ts.fujitsu.com/IndexContact.asp?lng=en
or 08702 434397 * (English) Call charge: 0,01 £/Min.
Opening hours:
Monday - Friday from 09:00 - 17:30 Clock
Saturday/Sunday closed

Kind regards,
Forum Support Team


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