Autorotate function dead after Windows Functional Update Version 2OH2

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petergreece
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Joined: Wed Nov 11, 2020 18:05
Product(s): Lifebook T936

Autorotate function dead after Windows Functional Update Version 2OH2

Postby petergreece » Fri Nov 13, 2020 21:58

Hi, need urgent help. After the last Windows Functional Update Version 2OH2 which I installed 2 days ago the Autorotation function completely died.

- My Lifebook T936 does not rotate anymore in tablet (or any) mode.
- The keybord functions such as uch as CTRL + ALT + Arrow do not work
- After completion of the update the display was upside down (desktop mode).
- Only way changing orientation is going into Settings -> System -> Display
- After the update I can see 4 driver error (HID PCI Minidriver for ISS)

I also made a Fujitsu Service requst (2386382792).

I know that ultimately Microsoft is the responsible and liable company to repair the damage, but perhaps somone at Fujitsu can help me.

Thank you very much in advance.
Peter
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Minidriver 2.JPG
Minidriver 2.JPG (70.52 KiB) Viewed 2858 times
Minidriver 1.JPG
Minidriver 1.JPG (45 KiB) Viewed 2858 times
ISS PCI Minidriver.JPG
ISS PCI Minidriver.JPG (90.98 KiB) Viewed 2858 times

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Ask Fujitsu
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Re: Autorotate function dead after Windows Functional Update Version 2OH2

Postby Ask Fujitsu » Tue Nov 17, 2020 11:51

Hello! :)

Please download our application ´Systemscan´ via the following link and execute the EXE file included in the ZIP file on an affected system:
http://docs.ts.fujitsu.com/dl.aspx?id=7 ... 170745cbe9

Thank you!

petergreece
Posts: 4
Joined: Wed Nov 11, 2020 18:05
Product(s): Lifebook T936

Re: Autorotate function dead after Windows Functional Update Version 2OH2

Postby petergreece » Sun Dec 06, 2020 15:27

Hello,
Unfortunately I did not see your reply, but finally after weeks could solve the problem.

Yes, it was the missing driver for the 4 x "HID PCI Minidriver for ISS". It appears that these drivers have been missing in all the Fujitsu packages for download.

After weeks I finally could finally solve the problem with help of https://www.driveridentifier.com/ tool. The freeware also identified the missing drivers, but linked downloadable files to the analyses, which I tried and which worked!

The only thing remaining manualy was to go into the registry HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\AutoRotation and set the Enable Value from 0 to 1and then restart.

In the end a very easy solution and fast - if one know what to do and I am quite disappointed that nobody was ably to reply!

PLEASE, PLEASE, PLEASE add the drivers for the "HID PCI Minidriver for ISS" to the downloadable Fujitsu drivers on Fujitsu webpage!!!

Thanks,
Peter

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Re: Autorotate function dead after Windows Functional Update Version 2OH2

Postby Ask Fujitsu » Thu Dec 10, 2020 13:42

We are glad that everything is solved.

Thank you for your feedback, Peter!

Best regards,
Ask Fujitsu - Forum team


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