Hello!
Please try to perform the below steps:
1. Please verify the following option within BIOS Setup and if necessary please adjust it accordingly:
Advanced -> Internal Camera: Enabled
2. Check if below driver and applications are up to date:
Fujitsu BIOS Driver v1.2.2
https://support.ts.fujitsu.com/IndexDow ... 354C417B32FUJ02E3 Device Driver v1.30.3
https://support.ts.fujitsu.com/IndexDow ... BB59AE1BC6Fujitsu System Extension Utility v3.6.3
https://support.ts.fujitsu.com/IndexDow ... 29D935974AFunction Manager v1.2.0.0
https://support.ts.fujitsu.com/IndexDow ... BFF0E66EBBLIFEBOOK Application Panel v8.5.11
https://support.ts.fujitsu.com/IndexDow ... F00CFEA6063. Restart the system.
4. Open "Control Panel (View by: Large/Small icons) -> Device Manager".
5. Check whether section "Imaging devices" is present and "FJ Camera" is listed there.
If this is not the case, please press key combination Fn+F12 to enable the Webcam hardware.
Now the entry should be present.
6. Perform a double-click on "FJ Camera".
7. Open tab "Driver".
8. Check the installed driver version. It should be version 6.0.1224.10 by driver provider Sonix.
If this is not the case, please click on "Update Driver" and then on "Search automatically for updated driver software".
Now Windows searches for latest Webcam drivers and will install and activate them, if there are any.
After confirming the successful update process version 6.0.1224.10 should be active.
Close the window.
9. Please download the file "Windows10-Webcam-Fix.zip" via the following link:
http://docs.ts.fujitsu.com/dl.aspx?id=b ... 5e28b24f7810. Please extract the ZIP file into a folder on your hard disk.
Please double-click on the extracted REG file "Windows10-Webcam-Fix.reg" and allow that changes to your device are made, and then that information is added to the registry.
11. To activate the new setting please log off and on to Windows 10 again or restart the system.
12. To verify proper operation of the Webcam, please execute the Microsoft application "Camera" via the Start Menu, which is included in Windows.
Cheers,
Ask Fujitsu Team