E734 Keyboard Issues with specific keys / Fn Key

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NcNulty23
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Joined: Fri Oct 09, 2020 20:47
Product(s): Lifebook E734 vPro

E734 Keyboard Issues with specific keys / Fn Key

Postby NcNulty23 » Wed Oct 28, 2020 2:56

Hi, I wonder if you could advise me please regarding issues I'm experiencing with my keyboard.
I purchased this laptop 4 weeks ago, in a used but almost as new condition. I checked and ran all requisite diagnostics tools and updated all drivers including a BIOS update as per Fujitsu Support on this site. The laptop functioning perfectly, including the keyboard back-lighting for maybe 7 days.
I came to use it one morning and for no apparent reason, the keyboard would not display the backlight function, and subsequent checks showed approx. 10 different keys not working.
I've tried every recommendation, reinstalled everything, drivers, Bios, diagnostics but it still has the same specific keys not functioning and this includes the Fn key.
Do you have any advise as to what I can try next to resolve or is it just a case of purchasing a new keyboard and hoping the issues don't run deeper?
Thanks in advance

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Ask Fujitsu
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Re: E734 Keyboard Issues with specific keys / Fn Key

Postby Ask Fujitsu » Fri Oct 30, 2020 10:12

Hi NcNulty23

From the provided description keyboard may be faulty and needs to be replaced.
But I would recommend first to go to a local service partner for detailed troubleshooting.

Best regards,
ASK FUJITSU


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