Bug when installing Fujitsu Function Manager

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Andrew_Hobson
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Joined: Wed May 01, 2019 8:06
Product(s): Multiple Fujitsu Servers

Bug when installing Fujitsu Function Manager

Postby Andrew_Hobson » Wed Aug 12, 2020 8:33

Hello,
I don't know if here is the correct place for this, but I have a bug report to send to Fujitsu.
After doing a frech install of Windows 10 on a Lifebook E754, when you make a driver and software unattended installation thru Fujitsu DeskUpdate, it produces an error when installing : Fujitsu Function Manager version 1.2.0.0.
This happens when your Windows user account name contains a space like : "HOBSON Andrew".
It tries to find the folder HOBSON and produces an error.
To get arround this problem, I downloaded the installer package and did a manual installation.
Fujitsu needs to correct this little bug !
Andrew

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Ask Fujitsu
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Re: Bug when installing Fujitsu Function Manager

Postby Ask Fujitsu » Thu Aug 13, 2020 8:30

Hello!

Please:
- forward the system scan file
http://docs.ts.fujitsu.com/dl.aspx?id=7 ... 170745cbe9
- forward the detailed error message/picture
- ensure that the user has admin rights during installation
- re-check after manual installation of the application, did this work?

Andrew_Hobson
Posts: 8
Joined: Wed May 01, 2019 8:06
Product(s): Multiple Fujitsu Servers

Re: Bug when installing Fujitsu Function Manager

Postby Andrew_Hobson » Thu Aug 13, 2020 13:41

Hello,

To reply to your questions :

1) How do I send you the System Scan result ?
Unfortunately, I didn't take any screenshots of the error messages.
Because I cannot go back to reproduce the problem.

2) Yes the user had full admin rights

3) Yes by downloading the installer and installing myself it worked just fine.

The problem is : When you do an installation thru DeskUpdate with a user account with a space in the name like "HOBSON Andrew" it produces an error.

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Re: Bug when installing Fujitsu Function Manager

Postby Ask Fujitsu » Fri Aug 14, 2020 8:57

The systemscan can be provided via dropbox, google drive link etc.


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