U939X missing characters when I type

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asr_tia
Posts: 10
Joined: Sat Feb 29, 2020 7:06
Product(s): Lifebook U727

U939X missing characters when I type

Postby asr_tia » Tue Jun 16, 2020 6:44

My brand new Lifebook U939X is missing/skipping characters when I type. It is totally random across the keyboard so it can be letters, numbers, space etc. It happens every 5 minutes or so i.e. it is a completely unacceptable issue.

The machine is running Win10 Pro 1909 (OS build 18363.900) and I am only using standard apps (Office365 and Chrome), I have no special things running in the back, no gaming etc really standard office/Internet usage.

I have connected a USB keyboard and have not seen the issue there. Is [space was missing here...] this a keyboard hardware issue seen on other U939X machines?

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Ask Fujitsu
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Re: U939X missing characters when I type

Postby Ask Fujitsu » Thu Jun 18, 2020 14:57

Hello and thank you for contact.

No, we didn´t have any similar issues yet. We suspect hardware failure of a keyboard or its component.

Please provide the serial number of Lifebook to check warranty and suggest proper parts for replacement (if available).

asr_tia
Posts: 10
Joined: Sat Feb 29, 2020 7:06
Product(s): Lifebook U727

Re: U939X missing characters when I type

Postby asr_tia » Thu Jun 18, 2020 15:35

S/N is DSAV001119

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Ask Fujitsu
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Re: U939X missing characters when I type

Postby Ask Fujitsu » Mon Jul 20, 2020 17:00

Please replace below parts:
UPPER ASSY INCL. KEYB DENMARK W/FP(TBT)
FUJ:CP778885-XX
mat no: 34074054

asr_tia
Posts: 10
Joined: Sat Feb 29, 2020 7:06
Product(s): Lifebook U727

Re: U939X missing characters when I type

Postby asr_tia » Tue Aug 04, 2020 17:43

Brand new keyboard and fresh Win10 install - still skipping charecters... super annoying... :( Am I the only one?? Coming from my beloved U727 I feel this new expensive U939X is nightmare...

Further, the rubber feets fall off - where to get new ones?

I have been a happy LIFEBOOK user for years but this experience pushes me towards alternatives and I don't get a lot of help here too!

AndersWinther
Posts: 3
Joined: Fri Apr 17, 2020 1:45
Product(s): Lifebook u749

Re: U939X missing characters when I type

Postby AndersWinther » Wed Sep 16, 2020 17:02

Hi
Did you get your keyboard fixed?
If not please contact me in a personal message.
/Anders

asr_tia
Posts: 10
Joined: Sat Feb 29, 2020 7:06
Product(s): Lifebook U727

Re: U939X missing characters when I type

Postby asr_tia » Wed Sep 16, 2020 17:47

No it had to go back, I am on a Lenovo X1 now after many years on a Lifebook.

AndersWinther
Posts: 3
Joined: Fri Apr 17, 2020 1:45
Product(s): Lifebook u749

Re: U939X missing characters when I type

Postby AndersWinther » Wed Sep 16, 2020 17:55

It seems to be in warranty. It should have been repaired.


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