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Fenfen

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Postby Fenfen » Thu May 28, 2020 12:39

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Last edited by Fenfen on Wed Jul 22, 2020 11:12, edited 2 times in total.

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Ask Fujitsu
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Re: Problem with graphic card gt 620m in fujitsu AH532

Postby Ask Fujitsu » Tue Jun 02, 2020 9:28

Hello!

Please download our application ´Systemscan´ via the following link and execute the EXE file included in the ZIP file on an affected system:
http://docs.ts.fujitsu.com/dl.aspx?id=7 ... 170745cbe9
 
Then please create a Systemscan report file (HTM format) for the system and attach it to the problem ID.

Fenfen

Postby Fenfen » Tue Jun 02, 2020 18:07

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Last edited by Fenfen on Wed Jul 22, 2020 11:13, edited 4 times in total.

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Ask Fujitsu
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Re: Problem with graphic card gt 620m in fujitsu AH532

Postby Ask Fujitsu » Thu Jun 04, 2020 16:25

According to the nVidia website (link below), within the additional information, the latest drivers do not support Fujitsu notebooks:

• Fujitsu notebooks are not included (Fujitsu Siemens notebooks are included).
Link: https://www.nvidia.com/en-gb/drivers/results/132961/

Under this circumstance we advise to try with WIN 7/8 (8.1 not supported) and the drivers located within the Fujitsu Support site (do not update):

WIN7
https://support.ts.fujitsu.com/IndexDow ... 02B596F8A0

WIN7 x64
https://support.ts.fujitsu.com/IndexDow ... 941BCB96EB

WIN8 (32-bit)
https://support.ts.fujitsu.com/IndexDow ... 3E4DF56175

WIN8 (64-bit)
https://support.ts.fujitsu.com/IndexDow ... E2215FB8AC


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