not sensitive Touchpad

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x0109
Posts: 1
Joined: Tue Jan 14, 2020 16:13
Product(s): u939

not sensitive Touchpad

Postby x0109 » Sun May 17, 2020 15:45

My laptop is U393 (not U939X)
Whenever using touch pad, it works but something not sensitive.
For example, I move the arrow to edge "x" of window, it is very hard to go to the "x" once. Always move again to "x".
Also, when I move my finger around 1cm on the pad, arrow doesn't move.

I just want to know this is hardware problem or just technical limitation.

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Ask Fujitsu
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Posts: 730
Joined: Fri Aug 02, 2019 10:02
Product(s): n/a
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Re: not sensitive Touchpad

Postby Ask Fujitsu » Wed May 20, 2020 10:15

Hello! Can you:
• Please download our application ´Systemscan´ via the following link and execute the EXE file included in the ZIP file on an affected system:
http://docs.ts.fujitsu.com/dl.aspx?id=7 ... 170745cbe9
 
Please create a Systemscan report file (HTM format) for the system and attach it to the call.

• And please do a quick video of the issue.

sammin
Posts: 4
Joined: Wed Mar 25, 2020 7:48
Product(s): Fujitsu S904 laptop

Re: not sensitive Touchpad

Postby sammin » Mon May 25, 2020 7:06

1. Try to update the driver with the driver wizard
2. If not, you can choose to replace a touchpad


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