[LIFEBOOK BH531] - Audio services not responding in Win10

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tunglk217
Posts: 4
Joined: Mon Jul 31, 2017 2:00
Product(s): Fujitsu Lifebook BH531

[LIFEBOOK BH531] - Audio services not responding in Win10

Postby tunglk217 » Thu Aug 03, 2017 2:41

I got trouble with my lifebook BH531 : couldn't start audio function! I try to find solution on internet but it's cant fix, Is there anyone has the same troubles please show me how to fix this trouble! Thank you very much!
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Caretaker
Posts: 320
Joined: Tue Jan 04, 2011 13:48
Product(s): LIFEBOOKs

Re: [LIFEBOOK BH531] - Audio services not responding in Win10

Postby Caretaker » Thu Aug 03, 2017 10:48

Hello,

you don't have an installed Audio driver.
You can try if it is possible to install the audio driver from the driver portal but there is only a driver for Windows 7.
http://www.fujitsu-pc-asia.com/driversu ... ction.html
Otherwise you can try to get a Windows 10 driver directly from Realtek.

tunglk217
Posts: 4
Joined: Mon Jul 31, 2017 2:00
Product(s): Fujitsu Lifebook BH531

Re: [LIFEBOOK BH531] - Audio services not responding in Win10

Postby tunglk217 » Thu Aug 03, 2017 17:03

Caretaker wrote:Hello,

you don't have an installed Audio driver.
You can try if it is possible to install the audio driver from the driver portal but there is only a driver for Windows 7.
http://www.fujitsu-pc-asia.com/driversu ... ction.html
Otherwise you can try to get a Windows 10 driver directly from Realtek.


Thanks you so much, i already tried to find Audio driver but i cant find it, in the link you give me, Lifebook B is missing (in previous models driver although it's have B series but BH531 is missing) Beside it, i try to detect by tool in "Automatic Product Detection" in Fujitsu website but it cant find my lifebook BH531! i also try to install driver directly from Realtek but nothing happen! Could you please help me to find this driver, Win10 or Win7 is fine, i will reinstall window OS base on driver you find! i started to think that the problem come from hardware!

Caretaker
Posts: 320
Joined: Tue Jan 04, 2011 13:48
Product(s): LIFEBOOKs

Re: [LIFEBOOK BH531] - Audio services not responding in Win10

Postby Caretaker » Fri Aug 04, 2017 7:18

You have to click on
- 'Notebooks'
- Then at series scroll down to 'Former Models'
- Now choose 'Lifebook BH531'
- Then 'Windows 7 64bit'

Remember, it's just a try as you have Windows 10 installed.

tunglk217
Posts: 4
Joined: Mon Jul 31, 2017 2:00
Product(s): Fujitsu Lifebook BH531

Re: [LIFEBOOK BH531] - Audio services not responding in Win10

Postby tunglk217 » Mon Aug 07, 2017 14:38

Caretaker wrote:You have to click on
- 'Notebooks'
- Then at series scroll down to 'Former Models'
- Now choose 'Lifebook BH531'
- Then 'Windows 7 64bit'

Remember, it's just a try as you have Windows 10 installed.

Yes, i found it, but although it's a HB531 driver, after install, nothing change! The "Unknow Device on High Definition Audio Bus" still remain, i tried to reinstall Window 7 and install driver for Win7, but it's cant help! I think this error come from hardware!

Caretaker, thank you so much for your kind support! :)

antikythera
Posts: 24
Joined: Mon Jun 12, 2017 16:33
Product(s): LIFEBOOK A512

Re: [LIFEBOOK BH531] - Audio services not responding in Win10

Postby antikythera » Sat Aug 12, 2017 13:28

try the drivers listed from this site. while it is third party, the actual drivers are still on Fujitsu's own download servers. It lists all the correct drivers for the BH531.

http://www.driverlaptopdownload.com/201 ... s-for.html

installing the Realtek package may make no difference anyhow. There are at least one or two other devices with audio in that system. The NVIDIA GPU and the Intel GPU both have HDMI audio output. so it could be one of them causing the issue.

can you open device manager and give us the hardware ID of the affected device? It should be flagged up by a warning triangle or red cross in device manager.

open the device entry, click on details and then change the top drop down list entry to hardware ID. copy the code shown and paste it here.

e.g. Intel Display Audio is HDAUDIO\FUNC_01&VEN_8086&DEV_2806&SUBSYS_10CF1778
LIFEBOOK A512 (FJNBB29) - Intel Core i3-3110M, 16GB Crucial Micron DDR3 1600 RAM kit, 525GB Crucial MX300 SSD


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