Lifebook e782 switches off after 10 minutes

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Kusimap
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Joined: Fri Jul 09, 2021 12:06
Product(s): Fujitsu laptop e782

Lifebook e782 switches off after 10 minutes

Postby Kusimap » Fri Jul 09, 2021 16:38

Hello.
This is my first time on the forum and I do not know if this has been covered before.

I have a lifebook e782 laptop. One day I switched it on while there was some water underneath. It showed a blue screen.
I then let it dry for 3 weeks.
Now when I switch it on, everything works but it switches off every 9-10 minutes. The fan is high speed from switching on.
I have checked the cpu temperature with speedfan and core temp. It switches off when the temperatures are about 59°C on both cores.
I have opened it and put new thermal paste and switched it on. By the time it switches off the heat sink is only warm.
I have switched it on without the hard drive and it still switches off.
I have alternated the ram memory modules one at a time in different slots. The result is the same. I have checked memory diagnostics and it says no problems found.
I have switched it on in safe mode and the result is the same.
I have switched it on with either the PSU or the battery. Same result.
I have set the power options not to switch off at all and no hibernation. Same result.

I cannot think of anything else to do.

For 10 minutes everything works like normal.
Once it switches off, I switch it on again immediately and it is another 10 minutes before it switches off.
I cannot find anywhere where it is set to switch off after 10 minutes.

Maybe someone knows what the problem is.

Thanks in advance.

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Ask Fujitsu
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Re: Lifebook e782 switches off after 10 minutes

Postby Ask Fujitsu » Thu Jul 15, 2021 16:14

Hello,

We will contact our team and come back to you once we have more information about your request.
Please bear with us in the meantime.

Thank you in advance

Ask Fujitsu - Forum team

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Ask Fujitsu
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Re: Lifebook e782 switches off after 10 minutes

Postby Ask Fujitsu » Fri Jul 16, 2021 11:33

Hi Kusimap

According to our team's feedback, most likely motherboard has been damaged by the water and letting it dry, no matter how long, will not solve this issue.
They would recommend reaching out to a local service center for a more detailed diagnosis.

Thank you in advance
Best regards,

Ask Fujitsu - Forum team

Kusimap
Posts: 2
Joined: Fri Jul 09, 2021 12:06
Product(s): Fujitsu laptop e782

Re: Lifebook e782 switches off after 10 minutes

Postby Kusimap » Sat Jul 24, 2021 14:27

Ok thanks. Regardless, where can I get a replacement motherboard? Cannot find any on the Internet.

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Re: Lifebook e782 switches off after 10 minutes

Postby Ask Fujitsu » Tue Jul 27, 2021 16:10

Have you tried our official resellers?

By selecting one of them that better suits your current location, they will be the ones able to provide you with the equipment you need and more information regarding pricing and shipping. Find their information here: https://www.fujitsu.com/fts/about/info- ... cator.html

Kind regards
Ask Fujitsu - Forum team


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