T734 tablet buttons don't work, won't shutdown, error msg

Moderator: ModTeam

Geos
Posts: 6
Joined: Tue Feb 23, 2021 22:46
Product(s): Fujitsu T734

T734 tablet buttons don't work, won't shutdown, error msg

Postby Geos » Wed Feb 24, 2021 15:51

I got a used T734 with no HD. I installed an SSD and Windows10 and all the Fujitsu drivers. There are a couple of issues I need help with:

1. Can't get the tablet buttons to work
2. When I shut down the screen goes dark but power doesn't turn off
3. At every startup I get an error message Imageupload photos online Missing Fujitsu FUJ02E3Device Driver. It is installed.

User avatar
Ask Fujitsu
Moderator
Posts: 235
Joined: Fri Aug 02, 2019 10:02
Product(s): n/a

Re: T734 tablet buttons don't work, won't shutdown, error msg

Postby Ask Fujitsu » Wed Feb 24, 2021 17:10

Dear Geos

We kindly forward your enquiry to our team for further investigation. Once we have more information we will contact you again in this comment section.

Thank you!
Ask Fujitsu - Forum Team

User avatar
Ask Fujitsu
Moderator
Posts: 235
Joined: Fri Aug 02, 2019 10:02
Product(s): n/a

Re: T734 tablet buttons don't work, won't shutdown, error msg

Postby Ask Fujitsu » Thu Feb 25, 2021 17:46

Hi Geos,

Our support team advised to re-install the specific driver, also a clean OS install should help solve any driver issue. This includes the problem with the battery.

It was also suggested that you provide a SystemScan, as it would be useful. However, this type of file should not be posted in the forum as it contains sensitive data regarding the device. You can always log a ticket with the Service Desk via email or via phone, so our team can conduct further investigation.

Thank you in advance.
Ask Fujitsu - Forum Team

Geos
Posts: 6
Joined: Tue Feb 23, 2021 22:46
Product(s): Fujitsu T734

Re: T734 tablet buttons don't work, won't shutdown, error msg

Postby Geos » Thu Feb 25, 2021 20:12

I don't suppose you have Linux support. I'm thinking of installing Linux Mint.

User avatar
Ask Fujitsu
Moderator
Posts: 235
Joined: Fri Aug 02, 2019 10:02
Product(s): n/a

Re: T734 tablet buttons don't work, won't shutdown, error msg

Postby Ask Fujitsu » Fri Feb 26, 2021 16:11

Hi Geos,

The information we got was that we do not support Linux.

best regards,
Ask Fujitsu - Forum Team

Geos
Posts: 6
Joined: Tue Feb 23, 2021 22:46
Product(s): Fujitsu T734

Re: T734 tablet buttons don't work, won't shutdown, error msg

Postby Geos » Fri Feb 26, 2021 17:19

How do I do a SystemScan?

Geos
Posts: 6
Joined: Tue Feb 23, 2021 22:46
Product(s): Fujitsu T734

Re: T734 tablet buttons don't work, won't shutdown, error msg

Postby Geos » Sat Feb 27, 2021 20:41

Well, I fixed 2 of the problems.

1. Error msg. eliminated by disabling Intel Management.
2. Shutdown issue solved by disabling the fast start in Power Options.

Would be nice to get the tablet buttons working.

Geos
Posts: 6
Joined: Tue Feb 23, 2021 22:46
Product(s): Fujitsu T734

Re: T734 tablet buttons don't work, won't shutdown, error msg

Postby Geos » Fri Mar 05, 2021 4:12

Can someone confirm that the tablet buttons do work with Win10? When I check in Control Panel I get "tablet buttons are not installed" even tho I've installed several times.

User avatar
Ask Fujitsu
Moderator
Posts: 235
Joined: Fri Aug 02, 2019 10:02
Product(s): n/a

Re: T734 tablet buttons don't work, won't shutdown, error msg

Postby Ask Fujitsu » Mon Mar 08, 2021 10:47

Dear Geos

Our team has been informed of your questions. we will shortly come back to you once we know their feedback. Please bear with us in the meantime. :)

Thank you in advance

Ask Fujitsu - Forum Team

User avatar
Ask Fujitsu
Moderator
Posts: 235
Joined: Fri Aug 02, 2019 10:02
Product(s): n/a

Re: T734 tablet buttons don't work, won't shutdown, error msg

Postby Ask Fujitsu » Mon Mar 08, 2021 16:26

HelloGeos,
Here's the answer from our support team:

"To create a SystemScan, download our application ´Systemscan´ via the following link and execute the EXE file included in the ZIP file on an affected system:
http://docs.ts.fujitsu.com/dl.aspx?id=7 ... 170745cbe9

Then please create a Systemscan report file (HTM format) for the system.
Please take into account that such file should not be posted in the forum as it contains sensitive data regarding the device.

Also, yes WIN 10 could be the issue here, depending on compatibility, we would need to check the SystemScan tho. The SystemScan will pull the serial number of the device along with the installed SW and drivers which will help us determine the main issue here.

In the meantime I would also recommend the user to try to install WIN once more from scratch, these issues could be generated by an error during installation. (Many errors are not reported, or detected during installation, is a normal occurrence)"

If you have any other questions please let us know again!
Ask Fujitsu - Forum Team

Geos
Posts: 6
Joined: Tue Feb 23, 2021 22:46
Product(s): Fujitsu T734

Re: T734 tablet buttons don't work, won't shutdown, error msg

Postby Geos » Thu Apr 08, 2021 23:58

Still trying to fix this issue. The problem may be driver installation order so how do In uninstall all drivers so I can reinstall in the correct order.

User avatar
Ask Fujitsu
Moderator
Posts: 235
Joined: Fri Aug 02, 2019 10:02
Product(s): n/a

Re: T734 tablet buttons don't work, won't shutdown, error msg

Postby Ask Fujitsu » Fri Apr 09, 2021 15:23

Hi Geos,

we will contact the team once again. Please bear with us.

Best regards,
Ask Fujitsu - Forum Team

User avatar
Ask Fujitsu
Moderator
Posts: 235
Joined: Fri Aug 02, 2019 10:02
Product(s): n/a

Re: T734 tablet buttons don't work, won't shutdown, error msg

Postby Ask Fujitsu » Tue Apr 13, 2021 16:49

Hi Geos

This is the information we received:

The order of the drivers could affect on other type of personalized systems, however, in this circumstance we would advise the user to try using the DeskUpdate application to install the drivers.

Given the current information, we would also advise trying a clean install once again before using the DeskUpdate tool.

The latest version of the DeskUpdate tool:
https://support.ts.fujitsu.com/Deskupda ... sp?lng=COM

best regards


Return to “LIFEBOOK”

Who is online

Users browsing this forum: No registered users and 1 guest