This is the feedback we received from our team:
Please ask customer to fill in the attached two docs - Affidavit and Formless Confirmation. In Formless Confirmation customer is asked to provide Return Code, on basis of which we are able to reset the BIOS password. Customer needs to perform a procedure for Deskbound Devices described in Formless Confirmation doc:
When asked for BIOS password, please enter
these strings to obtain a special 6x4 numeric or
alpha-numeric return code:
23fbb82a (hit return key)
d2f65c29 (hit return key)
ca3db92a (hit return key)
Reboot or turn off the system!
Afterwards please send us these two above mentioned docs filled in by the customer.
We look forward to hear back from you!