SOLVED_DeskUpdate and (wrong?) Realtek LAN driver update

[T6012]

Hi, this is my first topic. Hope you can help me.

I recently purchased a Fujitsu Esprimo D6012. The 512 GB SSD in it has Windows 11 Pro on it, and because I found the SSD to small and I don't like Windows 11, I changed the SSD to a bigger and and faster 2 TB WD_BLACK SN850X HS and installed Windows 10 Pro 22H2 on it.

Then I ran DeskUpdate and installed all the Fujitsu driver goodies, but it keeps coming back with one driver that doesn't seem to get installed: "Realtek Gigabit LAN 11.011.1206.2022 (DC)2 / ID 9901". (The version currently installed is 10.63.1014.)
I run DeskUpdate from my administrator account, so it should have the highest rights to install anything, but every time I let it install that driver and reboot, DeskUpdate comes up again with that same driver - so obviously it did not get installed (properly).
I then downloaded the driver directly from https://support.ts.fujitsu.com/IndexDow ... 65B6E13FD6 and started setup.

However, the setup only allows to 'Repair' the current 10.xx driver - not 'Install' or upgrade.
So when I run DeskUpdate again after rebooting, it comes up again with that same 11.xx driver.

In the driver setup folder there is however a file named "all_in_one_pkg_note.txt" which makes a distinction between version 10.xx for Windows 10 and version 11.xx for Windows 11.

Also on Realtek's support page that same distinction is shown https://www.realtek.com/en/component/zo ... s-software

In my contact with Fujitsu Support, many 'solutions' to the problem were given - even reinstalling Windows . None of them worked.
Unfortunately they do not respond to my suggestion that my pc might already be running the correct 10.xx driver for Windows 10, and that DeskUpdate might be connecting my support id with Windows 11, because that OS version is what my D6012 should be running originally.

What do you think? Am I right to assume that LAN driver version 10.xx is the correct one for Windows 10? Or is DeksUpdate correct to say I have to update the driver to version 11.xx?

[Ask Fujitsu]

Hello and thank you for contact with FTS.


Please uninstall the Realtek software from the system (Apps & Features) and use the driver for Windows 10:


https://www.realtek.com/en/component/zo ... s-software.

Kind regards,
Forum Support Team

[T6012]

Thanks for the suggestion.
However, before I install the driver from the Realtek website, can you please confirm that the 11.xx version offered by DeskUpdate is not applicable for my Windows 10 pc?
Thank you for answering.

Kind regards

[Ask Fujitsu]

Hello

Please download our application ´Systemscan´ via the following link and execute the EXE file included in the ZIP file on an affected system:
https://support.ts.fujitsu.com/IndexDow ... 48DA86E8C6

After that, could you please createa Systemscan report file (HTM format) for the system and attach it so we can properly assist ?

Thank you.

[T6012]

SOLVED

Fujitsu Technology Solutions Technical Support has finally confirmed that DeskUpdate wrongly offers the driver again to a Windows 10 OS (See ProblemID 233775900), so driver versions 10.xx are indeed for Windows 10 and versions 11.xx are for Windows 11.

****Happy Holidays****