esprimo p420 85+ fan max speed and no bios boot

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mostafanet
Posts: 4
Joined: Mon Jul 06, 2020 8:26
Product(s): Esprimo p420

esprimo p420 85+ fan max speed and no bios boot

Postby mostafanet » Tue Jul 07, 2020 3:27

hallo every one .
i have problem with esprimo p420
when i power on the cpu fan is max speed and the bios isn't boot and the monitor give me black screen .
I need help .
Thanks.

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Ask Fujitsu
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Re: esprimo p420 85+ fan max speed and no bios boot

Postby Ask Fujitsu » Wed Jul 08, 2020 15:56

Hello,

Can you please provide a serial number of the affected device? :)

mostafanet
Posts: 4
Joined: Mon Jul 06, 2020 8:26
Product(s): Esprimo p420

Re: esprimo p420 85+ fan max speed and no bios boot

Postby mostafanet » Wed Jul 08, 2020 16:06

YLTH442731

mostafanet
Posts: 4
Joined: Mon Jul 06, 2020 8:26
Product(s): Esprimo p420

Re: esprimo p420 85+ fan max speed and no bios boot

Postby mostafanet » Wed Jul 08, 2020 16:09

Ask Fujitsu wrote:Hello,

Can you please provide a serial number of the affected device? :)


YLTH442731

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Ask Fujitsu
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Re: esprimo p420 85+ fan max speed and no bios boot

Postby Ask Fujitsu » Fri Jul 10, 2020 16:24

You should check the behavior of the affected PC using another monitor cable (HDMI, DVI etc.) or/and another monitor.

However, if the screen still stays black, it means that CPU (integrated with Intel graphics card) or/and mainboard should be replaced. PC should be diagnosed by service partner on site. He will check which parts exactly should be exchanged.


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