Celsius W570 mainboard not working

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RoboHump
Posts: 12
Joined: Fri May 06, 2022 15:48
Product(s): Fujitsu Celsius W530
Fujitsu Celsius W570
Fujitsu Celsius W580

Celsius W570 mainboard not working

Postby RoboHump » Tue May 23, 2023 13:33

I have a Celsius workstation W570 VFW W570WP787DE
computer working O.K but after a reset the computer
refused to boot up the power button remained on but
shows no activity, the monitor screen stayed blank the CD drive
power up but then stop’s the processor and internal fans spin
up for about 30secs then they stop.
I’ve tested the power supply to the SSD drives showing12v & 5v
I removed the boot disk installed it in a another computer
boots up O.K no problems, I removed the bias battery
and replaced it the same problem persisted as before as I explained above. I have had many computers but never had is happen.
Working on my limited experience with Fujitsu computers
am I write in thinking that bias chip on the mainboard has
stopped working altogether even regard to the default bias
setting. Or can you suggest any other reason what might is going on.

If my mainboard can't be fixed I'm thinking it may be worth upgrading to a Celsius W580 mainboard as the back plane is the same as W570.
the part No for the W580 mainboard would be useful

Many thanks for any help given

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Ask Fujitsu
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Re: Celsius W570 mainboard not working

Postby Ask Fujitsu » Mon May 29, 2023 11:09

Hello :)
Thank you for reaching out Fujitsu.

We kindly advise you to test the RAM, since the provided symptoms can be due to a memory malfunction.

Hopefully this will work. If not and in order to better assist, could you please provide us with the serial number ?

Thank you.

Kind regards,
Forum Support Team

RoboHump
Posts: 12
Joined: Fri May 06, 2022 15:48
Product(s): Fujitsu Celsius W530
Fujitsu Celsius W570
Fujitsu Celsius W580

Re: Celsius W570 mainboard not working

Postby RoboHump » Mon May 29, 2023 16:01

Hi,
Re: Serial Number is YMER003890
Thanks for the reply, I have tested the 4x8GB memory sticks by removing all the memory sticks and fitting one at a time into the computer but with the same result, I'm sorry to say.
I feel the is a fair test for the memory as the 4 sticks would have to become defective at the same time (but possible).
I would have like to test the PSU, I’ve been searching for appropriate
adaptor cable a female16 Pin x male 20 Pin to connect to a PSU
tester to test the voltage in case one of the lines have gone down,
but I’ve unable to locate one, do Fujitsu produce one.

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Re: Celsius W570 mainboard not working

Postby Ask Fujitsu » Tue Jun 06, 2023 16:28

Hello :)

We kindly inform you that there is the possibility that the PSU or MoBo need replacement.

As well, since the model is still within the Support Life period, I would recommend to contact our technical support team using the following website:
https://support.ts.fujitsu.com/IndexSel ... rope-panel

Kind regards,
Forum Support Team

RoboHump
Posts: 12
Joined: Fri May 06, 2022 15:48
Product(s): Fujitsu Celsius W530
Fujitsu Celsius W570
Fujitsu Celsius W580

Re: Celsius W570 mainboard not working

Postby RoboHump » Tue Jun 06, 2023 23:32

Hi,
Thanks for the reply, as to asking me to contact another Fujitsu department regarding my problem
why cart you contact them on my behalf, you are in a far better position to show them the correspondence, which would put them in a far better position to advise.

Or is it you cart be bothered anything to get rid of me, on to someone else.


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