Rack Installation Services +more

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Rack Installation Services +more

Postby angelos » Tue Aug 27, 2002 13:24

Hi all,<P>I would like to ask the following questions:<P>1) Is Rack Installation services a required or an optional product when I purchase a Rack? See the following 2 scenarios:<BR> Scenario1: The customer has its own technical support team which can receive part by part the rack and the servers and assemple them<BR> Scenario2: The customer wants a different Seimens certified services company to assemple the rack than the one that delivers the parts of the rack (and the servers)<P>In both scenarios, the customer does not want to purchase Rack Installation Services from Seimens... can this be done ?<P>2) What happens to the warranty in the 2 above mentioned scenarios ?<P>3) What is the basic warranty of the Servers ? (example: Primergy H450) I have seen an extra product described as 3 years on site service and it appears like an optional part number in the list of equipment. does warranty terms and conditions vary from country to country? (example: Greece has different warranty periods for servers than Italy or the warranty is international ?)<P>4) How can I get the Seimens configurator for servers and racks ? (to check and verify)<P>Thank you in advance !<P><BR><p>[This message has been edited by angelos (edited 27 August 2002).]


Re: Rack Installation Services +more

Postby ToDa » Wed Aug 28, 2002 8:59

Hi angelos,<P>Rack Installation Service is an optional product. It is possible to order only the rack or configured with the server inside.<BR>For all possibilities how to order components please contact FSC in your country:<BR> <A HREF="http://www.fujitsu-siemens.com/rl/countries/contact/greece.html" TARGET=_blank>http://www.fujitsu-siemens.com/rl/countries/contact/greece.html</A> <P>The warranty are not changing in the 2 scenarios you described. For warranty informations have a look to following website:<BR> <A HREF="http://www.fujitsu-siemens.com/warranty" TARGET=_blank>http://www.fujitsu-siemens.com/warranty</A> <P>The warranty levels and durations can changing in different countries.<P>For Greece there can be only found the FSC Warranty Statement. Other way is to contact your local FSC service center.<BR> <A HREF="http://extranet.fujitsu-siemens.com/service/helpdesk" TARGET=_blank>http://extranet.fujitsu-siemens.com/service/helpdesk</A> <P>The FSC Server configurator is only available for certified reseller and service partners !!!<P>If you want more informations about becoming a partner check out following website: <BR> <A HREF="http://www.fujitsu-siemens.com/partner/contact.shtm" TARGET=_blank>http://www.fujitsu-siemens.com/partner/contact.shtm</A> <P>I hope this was helpful for you !?!?<P>best regards,<BR>ToDa<BR>

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