Same Problem here. I'm using the four letters and six figures on the back sticker, and I get a blank page. I have to say so far i've found support on the website to be poor. Apart from the "ident. no" problem, when I click on more help and then "deskupdate", nothing happens. Also I tried clicking on "support", "downloads", "personal computers", "consumer pc", "scaleo" and the site refused to go any further. Coincidently, i'm trying to find drivers for the sound card and tuner cards (creatix saa7134) after a clean install, having lost the driver disk.