4 weeks for replacement warranty HDD

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danjchilcott
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Joined: Thu Sep 07, 2006 18:08

4 weeks for replacement warranty HDD

Postby danjchilcott » Mon Jul 09, 2007 17:37

Hi, Is anyone from Fujitsu seimens reading this able to trace a work order for me. I have been calling your warranty line for 4 weeks now waiting for a replacement HDD to arrive. They keep saying its being done but no HDD has arrived. I can no longer afford to call your premium lines.
Please help. Is there a email help desk?
Im at a loss what to do
Dan

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bubblegum
Posts: 1011
Joined: Sun Mar 19, 2006 15:39
Product(s): Scaleo T: Esprimo D9510 (work):Scaleo P
Location: London

Postby bubblegum » Tue Jul 10, 2007 21:28

I don't know if anyone from fujitsu siemens reads this forum.

Here is a list of phone numbers
http://www.fujitsu-siemens.co.uk/support/helpdesk.html

If it's under warranty use this National Rate +44 (0) 8702 434390
As far as I know, there is no email support.

Quite frankly, if I had waited 4 weeks for a hard disk, I would not be happy.
Phone them back, get the name of the person you speak to, get him/her To "take ownership of the problem"

I am a Field Service Engineer for "a siemens company" if one of my customers has a problem or query, I am expected to "take ownership" of the problem.

Get someone to give you a time scale, of when THEY will get back to YOU, make notes of the times, dates & names. Phone calls into our call centre are monitored. So I assume FS has the same sort of thing.


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