Awaiting Parts

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Harlequeen

Awaiting Parts

Postby Harlequeen » Fri May 05, 2006 10:44

Just how long is it acceptable to be told by the call centre that the laptop you have paid to have repaired is "Awaiting Parts".

One week? Two?
One month? Two?

Apparently, it's been escalated. But that was a month ago.

Simple answer, my company buys no more Fujitsu kit.

rjw

Re: Awaiting Parts

Postby rjw » Fri May 05, 2006 12:49

Mine took five weeks in the end, and that was after chasing them nearly every day to find out what was going on.

It's the last Fujitsu laptop I'll ever be buying.

extremist

Does not bode well

Postby extremist » Sun May 07, 2006 0:59

I came to trawl these forums precisely because of this problem. In fact, this is the second time my V2020 has been in for repairs. The first time, the modem needed to be replaced and it took a week. This time, the USB2.0 stopped working and they decided to replace my motherboard.

The job was marked urgent. I finally called them two weeks later, only to be told they're waiting for the parts. AND NO ONE THOUGHT TO TELL ME!

Complaining to the local people does not seem to be useful. Does anyone have the contact information for some sort of head office we can lodge complaints about their satellite offices with?

Raven_
Posts: 33
Joined: Wed Feb 01, 2006 14:02

Postby Raven_ » Sun May 07, 2006 16:35

i have waited for almost 4months.. figure that.
I wish it would have been 'only' 3-4 weeks. :)


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