Ferbuary this year (2010) I ordered my Celsius H270.
I was ordered with this configuration:
- Screen 1900x1200
- nVidia Quadro FX770M
- 120 Gb SSD Drive
- 8 Gb RAM
- Windows 7 pro. (Danish)
- BR Drive
- Second battery to replace BR Drive.
- doking station
It arrived and everything looks perfect.
I have used it a lot, and I was in general satisfied with the overall performance of this product.
I use this to my work among others.
Then one day I am sitting in a Train and playing some World of Warcraft.
This I have done quite a some with this machine. No problem.
But this is the first time I do this with 2 batteries installed.
I have just taken my machine out, turn it on and started WoW.
Some 1½ minute into the came it should down like someone took all the power instantly from both batteries.
I could not turn it on again. I took ouot the second battery, and I was able to turn it on.
Pussled I booted into Windows, watch the battery indicator being full, and shot down the machine, placed the second battery in place again and turn it on once more.
Both indicators showed fully charged batteries, which was expected sinse I just charged them before leaving.
But this shutting down instantly continued as long as I had both batteries installed. I ended up playing with only one battery.
Once back home I did some testing. I ran some rather programs, which uses the CPU rather lot and everytime it was running on two batteries it shut down.
I downloaded Ultimate Boot CD, add an USB CD ROM and booted up from this.
I ran two different CPU stress tests. Both made the machine shut down within 2 minutes.
Sinse I have 3 years onsite I contacted the service center. I got send a new secondary battery.
Still shutting down.
Called them once more, a guy came out, saw the exact same problem and changed motherboard.
Still same problem.
He left and sent me a new primary battery.
Still same problem.
Whatever I do with 2 batteries in place that uses the CPU makes the machines shutdown.
And by shutting down I mean turning off instantly! And not able to turn it on until secondary battery is removed.
Now they say, that there is nothing more they can do. I have to live with this and plug my machine into power supply and use it this way.
I have just been on a conference, where I was supposed to demonstrate some rutines with my development tools and my database. Several times during this representation it shut down.
The problem is not present, when running with 1 battery or when plugged in.
On when running on 2 batteries. And apperently it has nothing to do with Windows, drivers etc sinse I can boot up from Ultimate Boot CD and run stress CPU tests.
Right now I am disappointed with the service I get. Or the lack of the service.
As far as I am concerned it is not a usable way just to say plug it in when you use the CPU extensivly. What about the times I am on a plane, in a train or other places with no electricity around?
It happens every once in a while. Well - If it was only WoW that did this it would be just that.
But this happens to everything I do which uses the CPU a lot.
I thought that this Celsius H270 was a rather good machine which can do a lot. This is true as long as you are not using two batteries
What is one supposed to do now?