I wasn't aware that seeking help/advice on the forum wasn't acceptable.
I have spent several days attempting to assist other members who also have questions that haven't been answered by anyone else.
If the purpose of the forum isn't to provide help to FSC customers then it would probably help avoid potential confusion if that was stated within the forum and a link/email address was provided for the FSC technical support point of contact.
You represent FSC and to have received a rude, completely unhelpful response, compounded by your action of locking the thread doesn't enhance the reputation of FSC.
I have chosen to bring this to your attention rather than posting negative comments regarding my experience on other websites and forums.
Surely it would be to the benefit of FSC if the forum were able to provide assistance opposed to anyone with a question having to contact the technical support department directly.
Regards
This was intended as a Private Message but when I attempted to send it I was informed that Alexander FSC isn't accepting PM's therefore I've had no option but to post it as a thread on the forum.