Using the Contact Form

Questions, suggestions, problems etc. concerning the forum

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goodtyneguy
Posts: 18
Joined: Thu Jun 21, 2007 22:07
Location: England

Using the Contact Form

Postby goodtyneguy » Sat Jul 21, 2007 16:43

Anyone used this facility?

There was no option for residents of one of the UK countries in the "country" drop down menu, not even UK or Gt. Britain! I chose USA simply because it's an English speaking country.

I submitted a query a few days ago and was presented with a blank screen! No "your message was sucessfully submitted" etc. I'm wondering if it's got through? It's normal for "competant" organisaitions to have at least an auto responder for this!

Not at all immpressive for an "IT" company! :roll:
|Fujitsu Siemens Amilo D8820 | Intel P4 2.8GHz | SIS645DX | 512MB DDR SDRAM | Fujitsu MHS2060AT 60GB HDD| ATI Radeon 900 Mobility 64MB external DDR SDRA | QSI CDRW/DVD SBW-241 | Cirrus logic CS4299 |

| XP Home SP3 |

Davie
Posts: 567
Joined: Fri Jun 10, 2005 0:01
Product(s): PRIMERGY, ServerView
Location: UK

Postby Davie » Mon Jul 23, 2007 9:56

GB or UK is not present in the drop-down boxes as email/web support is not offered in the UK.

To contact the help desk, use the appropriate telephone number from the webpage at http://www.fujitsu-siemens.co.uk/support/helpdesk.html

goodtyneguy
Posts: 18
Joined: Thu Jun 21, 2007 22:07
Location: England

Postby goodtyneguy » Mon Jul 23, 2007 15:34

Thanks Davie.

So UK customers are discriminated against, there must be a relavant law for that, good customer support eh!

60p/min for telephone out of warranty support!!!

As a long standing member of the consumers association it's time for a visit to their website me thinks.
Last edited by goodtyneguy on Mon Jul 23, 2007 15:38, edited 1 time in total.
|Fujitsu Siemens Amilo D8820 | Intel P4 2.8GHz | SIS645DX | 512MB DDR SDRAM | Fujitsu MHS2060AT 60GB HDD| ATI Radeon 900 Mobility 64MB external DDR SDRA | QSI CDRW/DVD SBW-241 | Cirrus logic CS4299 |

| XP Home SP3 |

Davie
Posts: 567
Joined: Fri Jun 10, 2005 0:01
Product(s): PRIMERGY, ServerView
Location: UK

Postby Davie » Mon Jul 23, 2007 15:37

Have you ever tried contacting Microsoft for support? They charge a lot more than that.

goodtyneguy
Posts: 18
Joined: Thu Jun 21, 2007 22:07
Location: England

Postby goodtyneguy » Mon Jul 23, 2007 15:42

Does that in anyway justify Fujitsu's charges?
|Fujitsu Siemens Amilo D8820 | Intel P4 2.8GHz | SIS645DX | 512MB DDR SDRAM | Fujitsu MHS2060AT 60GB HDD| ATI Radeon 900 Mobility 64MB external DDR SDRA | QSI CDRW/DVD SBW-241 | Cirrus logic CS4299 |

| XP Home SP3 |


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