[XI3650] Multimedia Touch keys spook!!!

Moderator: ModTeam

latruwski
Posts: 9
Joined: Tue Apr 28, 2009 18:02
Product(s): Amilo XI3650

[XI3650] Multimedia Touch keys spook!!!

Postby latruwski » Wed Apr 29, 2009 15:20

Ok i am sure most of you know the touch keys for multimedia on the top of the keyboard of the XI3650...
if you don't know what i mean.. these are they keys (circled with yellow):
Image

Mainly the volume-control buttons are the ones acting weird (but the stop and "next song" button too!)
Here is what happens:
All the sudden on random occasions the keys start to raise and lower the volume on their own... (i actually see the buttons flashing) and then i touch the buttons myself and they freeze.. i can hardly use them to raise/lower volume...as i am touching them the "stop" button turns completely black and then i need to press that and after that the "next" button turns black and i need to touch that. After that the buttons work normal again for a while but all the sudden the same thing happens again...
When the volume control buttons spook and i am busy programming or in some kind of text-editor they also automatically type the letters "c" and "b" :shock: Here is an example of typing only with volume-control buttons and the "stop" and "next" buttons:
bbbcccbbbcccccccbbcccccbccbcbcpccbbccbbbbcpcpbccbbbbjpccjpbcbpcc

i notice now that not only the letters B and C are typed but also P and J lol :? (probably the stop and next buttons make the J and P, cuz when i only use volume control only "b" and "c" appears)

Now first reactions would be: virus or something... then i say no... I did complete system scans with multiple virus scanners that are up to date and also registry checks and defragmentation.

My question is: does anyone know how to fix this problem? (also how to turn the multimedia touch-keys off, as an alternative solution)

Regards,
Roderik

lluke123
Posts: 19
Joined: Mon Feb 18, 2008 18:46

Re: [XI3650] Multimedia Touch keys spook!!!

Postby lluke123 » Sat May 02, 2009 21:28

Yes, i had the same problem.

Probably you have extra printed letters on your keyboard for your language like Slovan (ščć) or German letters.

My keyboard was changed on service and since then there are no problems.

The guy in service said that when they print that extra letters they have to put out the keyboard and than when they put it in problems may appear.

latruwski
Posts: 9
Joined: Tue Apr 28, 2009 18:02
Product(s): Amilo XI3650

Re: [XI3650] Multimedia Touch keys spook!!!

Postby latruwski » Sun May 03, 2009 11:42

lluke123 wrote:Yes, i had the same problem.

Probably you have extra printed letters on your keyboard for your language like Slovan (ščć) or German letters.

My keyboard was changed on service and since then there are no problems.

The guy in service said that when they print that extra letters they have to put out the keyboard and than when they put it in problems may appear.


I have an european azerty keyboard... never had any problems with those but well i guess i'll follow ur advise and bring it in :)

GvidoR
Posts: 4
Joined: Thu Apr 30, 2009 0:28
Product(s): Amilo Xi3650

Re: [XI3650] Multimedia Touch keys spook!!!

Postby GvidoR » Fri May 08, 2009 23:05

I'm running Windows XP but I don't have this problem. It works just the way it should! :)
Amilo Xi 3650
Intel Core 2 Duo T6400 @ 2.00GHz (2MB L2, 800MHz FSB)
4GB DDR3-1066 RAM, 320GB HDD, BluRay, Nvidia 9600M GT.
Running Windows XP Professional SP3

User avatar
Fred FTS
Moderator
Posts: 29
Joined: Thu Jul 12, 2007 13:10

Re: [XI3650] Multimedia Touch keys spook!!!

Postby Fred FTS » Thu Aug 27, 2009 8:50

Hi all,

we regret the problems with the Multimedia Touch Bar.

To verify the Problem we need additional information about the used systems.

- BIOS Version and Version KBC? After PowerOn please press F2
- connected devices like mouses or printers?
- some software running if problem occur?
- Problem occur also after factory recovery (without personal installations and devices)?
- how we can reproduce this issue (with our system there is no problem, also for long time test)?

thanks in advance

Best regards
Fred FTS
THE POSSIBILITIES ARE INFINITE

chris1977
Posts: 29
Joined: Wed Aug 26, 2009 18:32
Product(s): Xi3650

Re: [XI3650] Multimedia Touch keys spook!!!

Postby chris1977 » Fri Sep 04, 2009 15:28

Hi Roderik,

a lot of people experience the same problem - including me. There is a long thread on the German FTS forums. For us Germans they did not come up with a solution yet. So could you keep us updated about if and how your problem was resolved? Did you bring it in? If so, what did they do?

Your help is very much appreciated.

Cheers,
Chris

latruwski
Posts: 9
Joined: Tue Apr 28, 2009 18:02
Product(s): Amilo XI3650

Re: [XI3650] Multimedia Touch keys spook!!!

Postby latruwski » Sat Sep 05, 2009 2:23

chris1977 wrote:Hi Roderik,

a lot of people experience the same problem - including me. There is a long thread on the German FTS forums. For us Germans they did not come up with a solution yet. So could you keep us updated about if and how your problem was resolved? Did you bring it in? If so, what did they do?

Your help is very much appreciated.

Cheers,
Chris


Hey, i called the support line... and after some testing of configs and such they did not know how that is possible... The guy on the phone told me he would hand it over to engineers and let me know...
So i hope i get an answer soon :)

Cheers,
Roderik

User avatar
Fred FTS
Moderator
Posts: 29
Joined: Thu Jul 12, 2007 13:10

Re: [XI3650] Multimedia Touch keys spook!!!

Postby Fred FTS » Mon Sep 07, 2009 8:29

Hi Roderik,

it is correct that we forwarded the problems you told us to the engineers.
To get a fast and significant response we and the engineers need some additional information how asked some posts before.

To verify the Problem we need additional information about the used systems.

- BIOS Version and Version KBC? After PowerOn please press F2
- connected devices like mouses or printers?
- some software running if problem occur?
- Problem occur also after factory recovery (without personal installations and devices)?
- how we can reproduce this issue (with our system there is no problem, also for long time test)?


Thank you.

Best regards
Fred FTS
THE POSSIBILITIES ARE INFINITE

chris1977
Posts: 29
Joined: Wed Aug 26, 2009 18:32
Product(s): Xi3650

Re: [XI3650] Multimedia Touch keys spook!!!

Postby chris1977 » Mon Sep 07, 2009 10:24

I'm not Roderik, but as I have the same problem here is my response:

- most recent BIOS 1.0G-1646-0024
- same problem after factory reset
- no external devices connected
- problem occurs with any random program running (iTunes, WMP, flash, etc.)
- problem also occurs when NO additional program running (only Windows Vista)
- problem occurs randomly and is not reproducible

Cheers,
Chris

User avatar
Fred FTS
Moderator
Posts: 29
Joined: Thu Jul 12, 2007 13:10

Re: [XI3650] Multimedia Touch keys spook!!!

Postby Fred FTS » Mon Sep 07, 2009 10:46

Hi Chris,

thanks for your reply! We will collect all information and forward to our engineers.

Fred FTS
THE POSSIBILITIES ARE INFINITE

latruwski
Posts: 9
Joined: Tue Apr 28, 2009 18:02
Product(s): Amilo XI3650

Re: [XI3650] Multimedia Touch keys spook!!!

Postby latruwski » Mon Sep 07, 2009 11:40

Fred FTS wrote:Hi Chris,

thanks for your reply! We will collect all information and forward to our engineers.

Fred FTS


Sorry about that... the info from me is the same so keep us up to date and thanks for the support!

vagitarian
Posts: 2
Joined: Thu Sep 17, 2009 10:14
Product(s): Xi 3650

Re: [XI3650] Multimedia Touch keys spook!!!

Postby vagitarian » Thu Sep 17, 2009 17:41

lluke123 wrote:Yes, i had the same problem.

Probably you have extra printed letters on your keyboard for your language like Slovan (ščć) or German letters.

My keyboard was changed on service and since then there are no problems.

The guy in service said that when they print that extra letters they have to put out the keyboard and than when they put it in problems may appear.


hi all
i ve the same problem
lluke123 is right, it seems to be triggered when u change the keyboard language bar to a different language then the original os language, it my case from french to english
i can confirm the problem still happens after fresh os install
i hope u can find a fix fast
thx

micba
Posts: 3
Joined: Sun Aug 23, 2009 0:05
Product(s): Amilo Xi3670

Re: [XI3650] Multimedia Touch keys spook!!!

Postby micba » Sat Sep 19, 2009 22:38

hi, same problem here on Amilo Xi3670.
Its not Vista only problem, right now I am running openSUSE 11.2 milestone 7 and volume control buttons are blinking and the keybord is behaving oddly(like on Vista) and sometimes even during boot are volume control buttons blinking.
My BIOS version is 1.0E-1646-0025, i have connected only Logitech MX Revolution USB Mouse

btw is it possible to disable the multimedia bar? i dont use it except graphic card button, though.

Chiz
Posts: 4
Joined: Sat Oct 03, 2009 20:17
Product(s): Amilo Xi3650

Re: [XI3650] Multimedia Touch keys spook!!!

Postby Chiz » Mon Oct 12, 2009 21:29

I had the same problem. I contacted Fujitsu tech support and they told me I have to send the notebook to maintenance. I did and they returned it 24 h later fixed. The problem was that the multimedia bar was not properly attached.

damient7d
Posts: 1
Joined: Wed Aug 19, 2009 12:55
Product(s): Amilo XI 3650

Re: [XI3650] Multimedia Touch keys spook!!!

Postby damient7d » Fri Oct 23, 2009 16:47

Hi all
Are they other people who have fixed the problem ?
Thx


Return to “AMILO Notebook”

Who is online

Users browsing this forum: MSN [Bot] and 3 guests