First of all I want to thank Borkar for the effort he’s putting in solving this issue.
I was considering the purchase of an Amilo M3438G (and I also pointed this model to a friend of mine) until I began reading the forums all over (France – forum.hardware.fr, Germany – http://www.amilo-forum.de
and now support.fujitsu-siemens.de). Although FSC has known about this problem for at least two months there hasn’t been any official statement. We were given details about the status of this problem only by Borkar and other forum users. Now, this is posted on the official Fujitsu-Siemens support forum. There is no reason for them not to post a reply, just to tell us what the status is. By denying the existence of this problem and beginning to delete posts they have gone to far.
I will keep a close eye on the way that this issue is being handled. I have already started to loose my trust in this company. If this problem isn’t solved (one way or the other) not only that I will never buy anything from FSC, but I will advice anyone not to buy also. Word spreads quickly and if they continue treating their customers this way they will only have to loose. I will buy a real laptop, one which doesn’t freeze every 10 minutes. If I pay 1800+ euros on a laptop I expect it to perform properly.