Some nice chat;
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You are now chatting with 'Dan'
Dan: Thank you for contacting Hitachi GST. How can I help you today?
simon: hey, could you tell me if there is any new firmware for dk23ea-40?
simon: i mean i want to reduce clicking noises
Dan: There are no firmware updates for the DK23EA drives. What type of clicking do you hear? Is it constant or does it follow a pattern?
simon: when computer is idle there are some clicking noises
Dan: This only occurs when the drive is idle?
simon: i found it is normal but ... it makes you crazy
Dan: This drive is a Hitachi Legacy drive so it never had the Idle Time Function like our newer drives have on it.
simon: parking heads for battery savings...but it is every few minutes
Dan: My guess is that something is wrong with the drive. Did the drive always make this noise?
simon: so.. what can i do for stopping this noises?
simon: yes always...
simon: i found on forum that this is normal
Dan: How long have you had it?
simon: and for example IBM relesed new firmware for hitachi hdd
simon: from new
Dan: For some of our drives, there is an idle time feature which keeps the heads from staying in one place for too long. But this drive does not have that function on it
simon: it was once in service but thay say it is normal
Dan: The IBM drives had it for the last several generations and the new drives we make have it. It is the moving of the head and writing to the error logs that make the noise. The tell tale sign for it is that the noise will only happen when it is idle, and it is at a timed sequence. (Every 1 or 10 minutes)
Dan: For the IBM and never HItachi drives, there was an update and it would quiet it down.
simon: but my is Fujitsu Siemens
Dan: But this drive should not be doing it and it is not normal for it to make these noises.
Dan: I guess I am confused by that statement. What do you mean that it is a Fujitsu Siemens?
Dan: Did it come in a Fujitsu laptop?
simon: I have FS notebook
simon: with Hitach hdd
simon: FS LifeBook
Dan: If the drive came in a Fujitsu laptop, they can put custom firmware on the drive.
Dan: In this case, they may have added this feature to it.
simon: so I must connect FS?
Dan: You would need to contact Fujitsu for the update though since it would be specific for them.
simon: is there any iniversal firmware for this drive?
simon: i dont think that FS will help
Dan: We do not have any updates for the generic drives. Even if we did, it would not update a drive that came with a different system. In fact, if you try to update an OEM drive with a generic code level, it would render the drive unusable.
Dan: Any updates on that drive would need to come from FS.
simon: strange, but OK
simon: even it is hitachi drive....
simon: thanks! i will try contact FS and see what happen
Dan: Yes. FS purchased the firmware rights to the drives in their system. They can then put their own code on it which is incompatible with our code. But their code is designed to help make the drive more compatible with their system.
Dan: You are welcome and good luck. Thank you for contacting Hitachi GST.
so we must contact FS directly!