Fujitsu Eternus DX80 S2 unsupported disks

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edalS
Posts: 3
Joined: Wed Jul 24, 2013 5:26
Product(s): Eternus DX80 S2; BX900S;

Fujitsu Eternus DX80 S2 unsupported disks

Postby edalS » Wed Jul 24, 2013 11:00

Hi everyone!
I've encountered a problem with my DX80. I try to install several 15k SAS disks (Seagate ST3600057SS) and they appear in the "Component" section of the WebGUI marked as not supported. As the tech manual says, DX80 shouldn't have any compatibility issues with such disks.
Could not find any info on that problem on the web, didn't discover any error code explanations either.
This is what a disk summary looks like.
Image
Any ideas on what's wrong?

Davie
Posts: 539
Joined: Fri Jun 10, 2005 0:01
Product(s): PRIMERGY, ServerView
Location: UK

Re: Fujitsu Eternus DX80 S2 unsupported disks

Postby Davie » Wed Jul 24, 2013 11:06

ETERNUS Disks should be supplied by Fujitsu as they have special firmware (formatting of 520 byte blocks for example)

edalS
Posts: 3
Joined: Wed Jul 24, 2013 5:26
Product(s): Eternus DX80 S2; BX900S;

Re: Fujitsu Eternus DX80 S2 unsupported disks

Postby edalS » Wed Jul 24, 2013 11:28

I assume I cannot just upgrade the disk firmware by myself?

Davie
Posts: 539
Joined: Fri Jun 10, 2005 0:01
Product(s): PRIMERGY, ServerView
Location: UK

Re: Fujitsu Eternus DX80 S2 unsupported disks

Postby Davie » Wed Jul 24, 2013 11:33

Correct

edalS
Posts: 3
Joined: Wed Jul 24, 2013 5:26
Product(s): Eternus DX80 S2; BX900S;

Re: Fujitsu Eternus DX80 S2 unsupported disks

Postby edalS » Wed Jul 24, 2013 11:50

Thanks, Davie! I'll exchange my hard drives for drives supplied by Fujitsu.

butragueno
Posts: 3
Joined: Mon Jan 12, 2015 0:40
Product(s): Eternus DX80 S2

Re: Fujitsu Eternus DX80 S2 unsupported disks

Postby butragueno » Tue Jan 20, 2015 15:01

Hi everyone,
I've experienced the same problem as edalS.
Eternus DX80 S2, two broken disks ST3450856SS:
Image
We asked from seller to deliver us two disks ST3450856SS.
They sent us two ST36000857SS disks, with explanation that it will probably do the job and that the disks are just with larger capacity but they will work normaly and act as the smallest disk in the RAID i.e. 450GB.
It was not so:
Image
In the meantime, while waiting for apropriate disks from seller I've placed one new disk in storage, that accidentally came into my hands yesterday, that is unused and correct and is completely the same type as broken ST3450856SS, and storage message is again the same - Not supported:
Image
From this point I assume that firmware is the problem...
Has anyone had this kind of problem? Is there any option of updating disk to appropriate firmware? I've talked with the seller and we agreed that an adequate disk for replacement would probably be the ST3450857SS, but what about firmware version, should i ask for disks with some firmware version specifically just to be sure disks will work in storage?
Last edited by butragueno on Wed Jan 21, 2015 8:46, edited 1 time in total.

me@work
Posts: 871
Joined: Thu Jun 22, 2006 15:32
Product(s): Scaleo Pi2662, Primergy

Re: Fujitsu Eternus DX80 S2 unsupported disks

Postby me@work » Tue Jan 20, 2015 15:57

As Davie already confirmed 1.5 years ago, the disk MODEL STRING is not sufficient to identify a proper replacement device for use in Eternus storage systems.
And it is NOT possible to simply flash a different firmware.

That is caused by the fact that Eternus treats disks in "very special way".

In order to receive disks usable in Eternus, you need to order devices certified for that purpose.

Guess what, you do get these from Fujitsu, or their confirmed partners. To a very special price, though, I have to admit ;-)

butragueno
Posts: 3
Joined: Mon Jan 12, 2015 0:40
Product(s): Eternus DX80 S2

Re: Fujitsu Eternus DX80 S2 unsupported disks

Postby butragueno » Wed Jan 21, 2015 8:52

As I guessed, in any case, thanks for your help and response.

FSC830
Posts: 121
Joined: Tue Dec 09, 2008 10:07
Product(s): Pocket Loox T830

Re: Fujitsu Eternus DX80 S2 unsupported disks

Postby FSC830 » Tue Jan 27, 2015 13:30

Sorry to say,

but who has the idea to replace a disk in such a storage array with disks somewhere bought in the market???
Beside of the function, no - NO! - vendor will support such an array if unsupported changes will be done.
So did you consider this?

Regards


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