ETERNUS DX100 S3-restore factory default

[freddyf7]

Hi Fujitsu team,

We have an ETERNUS DX 100 S3 and are attempting to initialize the device and disks to zero. After using the "Initialize BUD" option from the utility menu and rebooting, we're unable to delete the three volumes and three RAID groups that have been created.

We're encountering the following error when trying to delete a volume: "The specified volumes have already been mapped. They cannot be deleted."

Both controllers are in maintenance mode, and we suspect a problem with the NAS engine that cannot be recovered.

Our goal is to completely restore the system to its default state, including data erasure.
P.S : I have attached images in my other topic :https://forum.ts.fujitsu.com/forum/viewtopic.php?f=102&t=49788&p=157770&hilit=dx100#p157770

Regards,
Freddy

[freddyf7]

Dear Fujitsu team,

Any update on this case?

[Ask Fujitsu]

Hello,

Thank you for contacting Fujitsu Support Forum

This procedure returns the storage to delivery state:

[Factory Reset] procedure. Reset to factory default.
The procedure to set system back to factory delivery state:
1.Login User to CLI with f.ce
2.CLI> start maintenance
3.CLI> clear config-information –mode all –execution yes
4.CLI> shutdown –mode reboot
5.Login User to CLI with root
6.CLI> set advanced-copy-license -key <License Key>
7.CLI> set advanced-copy-parameters -resolution 16 -table-size 128 -sdpe 1g
8.CLI> set event-parameters -redundant-copy-led enable
9.CLI> set sed-authentication -execution yes
10.CLI> shutdown -mode reboot
11.Login User via WebGUI: f.ce
12.Set IP Address setting for MNT Port (if not, adding of parts is not possible)
13.Add Channel Adapter and Drive enclosures via WebGUI (not possible over CLI!)
14.Logout from GUI
15.Login User via telnet: f.ce
16.CLI> clear log -execution yes
17.CLI> shutdown -mode off|reboot
Step 6 is only required if system should be used together with a BS2000 system.


Best Regards,
Fujitsu Forum Support

[freddyf7]

Hi,

Thank you for your prompt response. I have done all steps except step 13.
I have tried to "Add Channel Adapter Port" but encountered with following error :
"The storage is not a 1 port CA model. Please export the log, and contact Customer Support."

I do not remember if we had any license code for this appliance.
Would you please help me on this case?
with following links i have prepared some screenshots of WEB GUI and device log.

https://drive.google.com/file/d/1Rofr1vxBi1XaUrFUCZsPPoauRjJ1oXyX/view?usp=sharing

https://drive.google.com/file/d/1VSSBPrkyo8OWp0kK9ACV2PCzQZDB9PeQ/view?usp=sharing

https://drive.google.com/file/d/1xBdHfJ9PfQKMnPcDjMzxlprYfzos3xtk/view?usp=sharing

download log file from here : https://drive.google.com/file/d/1_mYuN5EViSWC0IqRT4WFH_Z-kl-r4XYX/view?usp=sharing

Regards,
Iman

[freddyf7]

Hi Fujitsu Support team,

Could you please help on this case?
I really need your assistance to make this work.

Regards,
Freddy