Users alerted us to a WLAN issue with the Pocket LOOX N560, N520 and C500. Fujitsu Siemens Computers has found a solution together with our supplier as well as technical support to fix the WLAN Channel problem.
The issue is caused by the following:
There is an old regulatory limitation in some countries in terms of using WLAN. Some devices, including the Pocket LOOX N560, N520 and C500, use specific WLAN components which are programmed for these regulatory limitations:
- Spain WLAN channel #10 and #11
- France WLAN channel #10, #11, #12 and #13
We have notified the Spanish and French authorities for the complete 2.4 GHz radio frequency range, without a rejection from the authorities. We have been able to modify our production to accommodate in future devices, but some devices will require a utility that we can provide for our end customers as a donwloadable tool from the FSC web site at the following link: http://www.fujitsu-siemens.com/support/downloads.html
The tool will be available online next Monday, July 10 for end customer download. Tthe tool itself is available only in english.