IRMC S4 + EMAIL + DNS

[eprohias]

Hello:
I am configuring the IRMC S4 email alerting on a PRIMERGY RX1330 M3.
We use Direct Send of O365.
When we configure the SMTP server with escubedo-com.mail.eo.outlook.com there is no way to make it work. However, if we replace escubedo-com.mail.eo.outlook.com with the ip it works correctly. I have deduced that it is a DNS problem. I have changed the DNS to Google or OpenDNS, changed the IRMSC to another subnet of the company, but there is no way. The configuration is the same as other Fujitsu in the company or devices, but it doesn't work. Any solution?

PRIMERGY s/n: YMDH003318

[Ask Fujitsu]

Hello,

Thank you for your post on the Official Fujitsu Forum!

We would like to inform you, that described issue requires deeper analysis and hence it might be necessary to provide logs, journals, reports and/or any other additional information which are necessary in troubleshooting process. Please bear in mind, that Official Fujitsu Forum is public and nothing that contains confidential information cannot be post on it. Due to this, please submit a ticket to Fujitsu's Technical Support via one of given options:

1. Using contact form available on the site: https://support.ts.fujitsu.com/IndexContact.asp?lng=COM tab "Contact us").

2. Contacting one of our ServiceDesk Office in your country. Please visit https://support.ts.fujitsu.com/IndexContact.asp?lng=COM and click "Your Service Desk" tab. You can find contacts to each Fujitsu's Technical Support divisions on the world there.

3. Sending an email to address: technical.support@ts.fujitsu.com. Message sent should contains below information:
- Product ID or serial number of your device
- Operating system on the device
- Description of failure
- Changes of Hardware or Software configuration before malfunction of the system

Thank you,
Primergy Technical Support Team