RX4770 M1 booting problem

PRIMERGY, SPARC Enterprise Server, PRIMEFLEX, PRIMEPower, BS2000

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Alex4004
Posts: 1
Joined: Tue May 18, 2021 21:09
Product(s): RX4770 M1

RX4770 M1 booting problem

Postby Alex4004 » Wed May 19, 2021 11:25

Hello.
I have two Primergy RX4770 M1 servers and 4x Xeon e7-8857v2 processors.
Both servers were running with these processors until recently.

Now I have four red LEDs "CPU_FIVR_FT" and two flashing PLD_PROG.
BIOS keeps "19" post code for a long time and then goes up to 92 (or B4 after keyboard conndection). Display shows "Fujitsu" logo, MB serial number and IP address of IRMC.

Both servers do the same. One has 1.40 BIOS, the other has 1.23. IRMC versions are also different. All SW switches are in default position.

The only things I did - I've mixed memory risers of two servers and used PCIe graphic card.

Any idea?

Thanks in advance.

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Ask Fujitsu
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Re: RX4770 M1 booting problem

Postby Ask Fujitsu » Mon May 24, 2021 14:51

Hello! :)

Thank you for your post on the Official Fujitsu Forum! We would like to inform you, that the described issue requires deeper analysis, and hence it might be necessary to provide logs, journals, reports, and/or any other additional information which are necessary for the troubleshooting process. Please bear in mind, that the Official Fujitsu Forum is public and nothing that contains confidential information cannot be posted on it.

Due to this, please submit a ticket to Fujitsu's Technical Support via one of the given options:
1. Using contact form available on the site: https://support.ts.fujitsu.com/IndexContact.asp?lng=COM tab "Contact us").
2. Contacting one of our ServiceDesk Office in your country. Please visit https://support.ts.fujitsu.com/IndexContact.asp?lng=COM and click "Your Service Desk" tab. You can find contacts to each Fujitsu's Technical Support divisions on the world there.
3. Sending an email to address: technical.support@ts.fujitsu.com. Message sent should contain the below information:
- Product ID or serial number of your device
- Operating system on the device
- Description of failure
- Changes of Hardware or Software configuration before the malfunction of the system.

Thank you,
Primergy Technical Support Team // Fujitsu Support Forum


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