start with RX600 S6

PRIMERGY, SPARC Enterprise Server, PRIMEFLEX, PRIMEPower, BS2000

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ms505y
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Joined: Mon Oct 26, 2020 19:22
Product(s): Fujitsu RX6000 S6

start with RX600 S6

Postby ms505y » Tue Oct 27, 2020 11:02

Hi, I received 4 servers RX600 S6, as it were removed from production because of EoL. My boss wants me to create network LAB n ESX. However, there is no way for me to even connect to the servers. I tried VGA to the screen or laptop - nothing. I do not know the management IP to connect on the wire. Is there a way to perform factory reset from "outside" ? so all the passwords and management IP will turn default. Or is there any other way to connect ? Thanks guys

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Ask Fujitsu
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Re: start with RX600 S6

Postby Ask Fujitsu » Thu Oct 29, 2020 14:22

Thank you for your post on the Official Fujitsu Forum! We would like to inform you, that described issue requires deeper analysis and hence it might be necessary to provide logs, journals, reports and/or any other additional information which are necessary for the troubleshooting process. Please bear in mind, that Official Fujitsu Forum is public and nothing that contains confidential information cannot be posted on it. Due to this, please submit a ticket to Fujitsu's Technical Support via one of the given options:

1. Using the contact form available on the site: https://support.ts.fujitsu.com/IndexContact.asp?lng=COM tab "Contact us").

2. Contacting one of our ServiceDesk Office in your country. Please visit https://support.ts.fujitsu.com/IndexContact.asp?lng=COM and click "Your Service Desk" tab. You can find contacts to each Fujitsu's Technical Support divisions on the world there.

3. Sending an email to address: technical.support@ts.fujitsu.com. Message sent should contain below information:

- Product ID or serial number of your device
- Operating system on the device
- Description of failure
- Changes of Hardware or Software configuration before malfunctioning of the system

Thank you,
Primergy Technical Support Team

ms505y
Posts: 2
Joined: Mon Oct 26, 2020 19:22
Product(s): Fujitsu RX6000 S6

Re: start with RX600 S6

Postby ms505y » Tue Nov 03, 2020 12:27

Ask Fujitsu wrote:Thank you for your post on the Official Fujitsu Forum! We would like to inform you, that described issue requires deeper analysis and hence it might be necessary to provide logs, journals, reports and/or any other additional information which are necessary for the troubleshooting process. Please bear in mind, that Official Fujitsu Forum is public and nothing that contains confidential information cannot be posted on it. Due to this, please submit a ticket to Fujitsu's Technical Support via one of the given options:

1. Using the contact form available on the site: https://support.ts.fujitsu.com/IndexContact.asp?lng=COM tab "Contact us").

2. Contacting one of our ServiceDesk Office in your country. Please visit https://support.ts.fujitsu.com/IndexContact.asp?lng=COM and click "Your Service Desk" tab. You can find contacts to each Fujitsu's Technical Support divisions on the world there.

3. Sending an email to address: technical.support@ts.fujitsu.com. Message sent should contain below information:

- Product ID or serial number of your device
- Operating system on the device
- Description of failure
- Changes of Hardware or Software configuration before malfunctioning of the system

Thank you,
Primergy Technical Support Team


I send it to technical.support, but no answer

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Ask Fujitsu
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Re: start with RX600 S6

Postby Ask Fujitsu » Tue Nov 03, 2020 15:28

Hello again,

Please wait for our team to reach out to you directly or try option 1) or 2) above and contact them over the phone.

Thank you for your patience during this process. :)
Primergy Technical Support Team


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