Raid Manager

PRIMERGY, SPARC Enterprise Server, PRIMEFLEX, PRIMEPower, BS2000

Moderator: ModTeam

audi30tdi
Posts: 5
Joined: Sun Feb 04, 2018 10:36
Product(s): Fujitsu Primergy TC 1330 M1

Raid Manager

Postby audi30tdi » Mon May 25, 2020 8:29

Hello!
Have a Primergy TX 1330 M1 server with Server 2012 R2 Essential software on.
Tried yesterday to install the raid software, so I could have controll on the disk, downloaded the newest version, but when the installation is almost completed it stops with an error telling that it couldn't start the raid manager service.

Anybody have a solution??

Regards
Kåre!

User avatar
Ask Fujitsu
Moderator
Posts: 724
Joined: Fri Aug 02, 2019 10:02
Product(s): n/a
Contact:

Re: Raid Manager

Postby Ask Fujitsu » Tue May 26, 2020 15:26

Hello,

Please provide complete PrimeCollect which is the standard way to deliver info about the PRIMERGY hardware needed for support. Here is the manual how to prepare it: http://85.214.80.182/file/8398/sv-primecollect-en.pdf!

audi30tdi
Posts: 5
Joined: Sun Feb 04, 2018 10:36
Product(s): Fujitsu Primergy TC 1330 M1

Re: Raid Manager

Postby audi30tdi » Wed May 27, 2020 9:18

Tried again to install version 726, and the error I got is as follow;

Error 1920. Service 'ServerView RAID Manager' (amService) failed to start. Verify that you have sufficient privileges to start system services.

I am logged in as administrator, so I should have all the privileges!

audi30tdi
Posts: 5
Joined: Sun Feb 04, 2018 10:36
Product(s): Fujitsu Primergy TC 1330 M1

Re: Raid Manager

Postby audi30tdi » Wed May 27, 2020 9:42

Here is the error log of the installation, maybee that could help??

[1ED4:16B0][2020-05-27T10:15:23]i001: Burn v3.10.0.2103, Windows v6.3 (Build 9600: Service Pack 0), path: C:\Temp\rm.exe
[1ED4:16B0][2020-05-27T10:15:23]i009: Command Line: '-burn.unelevated BurnPipe.{01889024-AE6E-4D1E-A383-B08FB3DBD29C} {13BFB1D4-F0E8-4396-BC48-6B42F8B1F3E1} 3132'
[1ED4:16B0][2020-05-27T10:15:23]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\ADMINI~1\AppData\Local\Temp\Fujitsu_Software_ServerView_RAID_Manager_20200527101523.log'
[1ED4:16B0][2020-05-27T10:15:23]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Temp\rm.exe'
[1ED4:16B0][2020-05-27T10:15:23]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Temp\'
[1ED4:16B0][2020-05-27T10:15:23]i000: Setting string variable 'WixBundleName' to value 'Fujitsu Software ServerView RAID Manager'
[1ED4:16B0][2020-05-27T10:15:23]i000: Setting string variable 'WixBundleManufacturer' to value 'Fujitsu Limited'
[1ED4:0178][2020-05-27T10:15:23]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[1ED4:0178][2020-05-27T10:15:23]i000: Setting version variable 'WixBundleFileVersion' to value '7.2.6.0'
[1ED4:16B0][2020-05-27T10:15:23]i100: Detect begin, 2 packages
[1ED4:16B0][2020-05-27T10:15:23]i052: Condition 'VersionNT64' evaluates to true.
[1ED4:16B0][2020-05-27T10:15:23]i000: Setting numeric variable 'vc14x64Exists' to value 1
[1ED4:16B0][2020-05-27T10:15:23]i052: Condition 'VersionNT64' evaluates to true.
[1ED4:16B0][2020-05-27T10:15:23]i000: Setting version variable 'vc14x64Version' to value '14.24.28127.4'
[1ED4:16B0][2020-05-27T10:15:23]i052: Condition 'vc14x64Exists AND vc14x64Version >= v14.16.27027' evaluates to true.
[1ED4:16B0][2020-05-27T10:15:23]i103: Detected related package: {27D55C90-ACCA-461E-9495-836B2CDB1347}, scope: PerMachine, version: 6.8.0.0, language: 0 operation: MajorUpgrade
[1ED4:16B0][2020-05-27T10:15:23]i101: Detected package: VC14, state: Present, cached: None
[1ED4:16B0][2020-05-27T10:15:23]i101: Detected package: SVRMPackage, state: Absent, cached: Complete
[1ED4:16B0][2020-05-27T10:15:23]i199: Detect complete, result: 0x0
[1ED4:0178][2020-05-27T10:15:25]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[1ED4:16B0][2020-05-27T10:15:25]i200: Plan begin, 2 packages, action: Install
[1ED4:16B0][2020-05-27T10:15:25]w321: Skipping dependency registration on package with no dependency providers: VC14
[1ED4:16B0][2020-05-27T10:15:25]i000: Setting string variable 'WixBundleRollbackLog_SVRMPackage' to value 'C:\Users\ADMINI~1\AppData\Local\Temp\Fujitsu_Software_ServerView_RAID_Manager_20200527101523_000_SVRMPackage_rollback.log'
[1ED4:16B0][2020-05-27T10:15:25]i000: Setting string variable 'WixBundleLog_SVRMPackage' to value 'C:\Users\ADMINI~1\AppData\Local\Temp\Fujitsu_Software_ServerView_RAID_Manager_20200527101523_000_SVRMPackage.log'
[1ED4:16B0][2020-05-27T10:15:25]i201: Planned package: VC14, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1ED4:16B0][2020-05-27T10:15:25]i201: Planned package: SVRMPackage, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
[1ED4:16B0][2020-05-27T10:15:25]i299: Plan complete, result: 0x0
[1ED4:16B0][2020-05-27T10:15:25]i300: Apply begin
[0C3C:11EC][2020-05-27T10:15:25]i358: Pausing automatic updates.
[0C3C:11EC][2020-05-27T10:15:25]i359: Paused automatic updates.
[0C3C:11EC][2020-05-27T10:15:25]i360: Creating a system restore point.
[0C3C:11EC][2020-05-27T10:15:25]i362: System restore disabled, system restore point not created.
[0C3C:11EC][2020-05-27T10:15:25]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{d3729c1d-7dac-4f06-a115-1bb52c9f5103}, options: 0x7, disable resume: No
[0C3C:11EC][2020-05-27T10:15:25]i000: Caching bundle from: 'C:\Users\ADMINI~1\AppData\Local\Temp\7\{d3729c1d-7dac-4f06-a115-1bb52c9f5103}\.be\ServerView_RAID.exe' to: 'C:\ProgramData\Package Cache\{d3729c1d-7dac-4f06-a115-1bb52c9f5103}\ServerView_RAID.exe'
[0C3C:11EC][2020-05-27T10:15:25]i320: Registering bundle dependency provider: {d3729c1d-7dac-4f06-a115-1bb52c9f5103}, version: 7.2.6.0
[0C3C:11EC][2020-05-27T10:15:25]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{d3729c1d-7dac-4f06-a115-1bb52c9f5103}, resume: Active, restart initiated: No, disable resume: No
[0C3C:1630][2020-05-27T10:15:26]i304: Verified existing payload: SVRMPackage at path: C:\ProgramData\Package Cache\{BDFAECE4-38CE-49B8-9CD9-4FF28BC37968}v7.2.6.0\ServerView_RAID_x64.msi.
[0C3C:11EC][2020-05-27T10:15:26]i323: Registering package dependency provider: {BDFAECE4-38CE-49B8-9CD9-4FF28BC37968}, version: 7.2.6.0, package: SVRMPackage
[0C3C:11EC][2020-05-27T10:15:26]i301: Applying execute package: SVRMPackage, action: Install, path: C:\ProgramData\Package Cache\{BDFAECE4-38CE-49B8-9CD9-4FF28BC37968}v7.2.6.0\ServerView_RAID_x64.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'
[0C3C:11EC][2020-05-27T10:19:28]e000: Error 0x80070643: Failed to install MSI package.
[0C3C:11EC][2020-05-27T10:19:28]e000: Error 0x80070643: Failed to execute MSI package.
[1ED4:16B0][2020-05-27T10:19:28]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[1ED4:16B0][2020-05-27T10:19:28]i319: Applied execute package: SVRMPackage, result: 0x80070643, restart: None
[1ED4:16B0][2020-05-27T10:19:28]e000: Error 0x80070643: Failed to execute MSI package.
[0C3C:11EC][2020-05-27T10:19:28]i318: Skipped rollback of package: SVRMPackage, action: Uninstall, already: Absent
[1ED4:16B0][2020-05-27T10:19:28]i319: Applied rollback package: SVRMPackage, result: 0x0, restart: None
[0C3C:11EC][2020-05-27T10:19:28]i329: Removed package dependency provider: {BDFAECE4-38CE-49B8-9CD9-4FF28BC37968}, package: SVRMPackage
[0C3C:11EC][2020-05-27T10:19:28]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{d3729c1d-7dac-4f06-a115-1bb52c9f5103}, resume: None, restart: None, disable resume: No
[0C3C:11EC][2020-05-27T10:19:28]i330: Removed bundle dependency provider: {d3729c1d-7dac-4f06-a115-1bb52c9f5103}
[0C3C:11EC][2020-05-27T10:19:28]i352: Removing cached bundle: {d3729c1d-7dac-4f06-a115-1bb52c9f5103}, from path: C:\ProgramData\Package Cache\{d3729c1d-7dac-4f06-a115-1bb52c9f5103}\
[0C3C:11EC][2020-05-27T10:19:28]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{d3729c1d-7dac-4f06-a115-1bb52c9f5103}, resume: None, restart initiated: No, disable resume: No
[1ED4:16B0][2020-05-27T10:19:28]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

User avatar
Ask Fujitsu
Moderator
Posts: 724
Joined: Fri Aug 02, 2019 10:02
Product(s): n/a
Contact:

Re: Raid Manager

Postby Ask Fujitsu » Thu May 28, 2020 16:31

1. Please add the serial number to this case.

2. Please provide complete PrimeCollect which is the standard way to deliver info about the PRIMERGY hardware needed for support. Here is the manual how to prepare it: http://85.214.80.182/file/8398/sv-primecollect-en.pdf.

User avatar
Ask Fujitsu
Moderator
Posts: 724
Joined: Fri Aug 02, 2019 10:02
Product(s): n/a
Contact:

Re: Raid Manager

Postby Ask Fujitsu » Mon Jun 08, 2020 13:34

You need to:
- open support request at https://support.ts.fujitsu.com/IndexContact.asp?LNG=com

- provide all information mentioned earlier

- attach PrimeCollect of affected device


Return to “Server Products”

Who is online

Users browsing this forum: No registered users and 1 guest