iRMC S4 email alert problem

PRIMERGY, SPARC Enterprise Server, PRIMEFLEX, PRIMEPower, BS2000

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pdave81
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Product(s): PRIMERGY TX1330 M2

iRMC S4 email alert problem

Postby pdave81 » Mon Mar 02, 2020 11:56

Hello everyone :wink:

I have a little problem in setting up the email alert in the iRMC S4 web server.
We do not have own mail server, we use an O365 account for the alert on the devices in the office. I have tried the same settings on a Nas, and it is working properly.
On my server, I always run into DNS error:

2020/03/02 10:49:57 INFO 24003F PAGING: iRMC S4 'admin' Email - Info: DNS failed

This leads me to the DNS settings, and that's where I'm lost, I have tried to modify the settings, bot none of may settings were correct. I do not find anything about that in Google, so my attempts were based on another brands settings, where the DNS settings almost the same (and could be the cause of failed email sending). Changed the dns to the ISP dns, to the Google DNS, to the gateway, changed the irMC name to match the from email address, etc.
So, can someone point me to the right settings?

Thanks in advance

David

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Re: iRMC S4 email alert problem

Postby Ask Fujitsu » Tue Mar 03, 2020 18:00

Hello David :)

Serial number and product name is missing. And which device does it refers to?

Thank you!

pdave81
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Product(s): PRIMERGY TX1330 M2

Re: iRMC S4 email alert problem

Postby pdave81 » Tue Mar 10, 2020 11:40

Hello!

Product number: PRIMERGY TX1330 M2
Serial number: YM4B012366

And which device does it refers to? - I set up this email alert on the web management site of the server.

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Re: iRMC S4 email alert problem

Postby Ask Fujitsu » Wed Mar 11, 2020 11:19

Hi :)

Can you to send us the PrimeCollect from the operating system? If not the PrimeCollect, please provide the Report.xml from the iRMC console.

What OS is installed on this server?

Can you send it to askfujitsu@uk.fujitsu.com? Or can you provide us your e-mail address?

Thank you!

vit-support
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Re: iRMC S4 email alert problem

Postby vit-support » Thu Jul 08, 2021 15:03

Did you solve this? We have the same problem with the iRMC S5 on an PRIMERGY TX1330 M4...

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Re: iRMC S4 email alert problem

Postby Ask Fujitsu » Thu Jul 15, 2021 16:21

Hello,

We will contact our team and come back to you once we have more information about your request.
Please bear with us in the meantime.

Thank you in advance

Ask Fujitsu - Forum team

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Re: iRMC S4 email alert problem

Postby Ask Fujitsu » Fri Jul 16, 2021 11:31

Hi Vit-Support

Please provide primecollect or XML system Report and additionally parameters backup of all iRMC settings.

We take measures to avoid that users share sensitive information like this one on a public forum.
Looking forward to your feedback about this.

Thank you in advance.

Ask Fujitsu - Forum team

vit-support
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Re: iRMC S4 email alert problem

Postby vit-support » Mon Jul 19, 2021 7:35

Hi, and thanks for the reply. I live in Norway; should we still use: askfujitsu@uk.fujitsu.com for the reports?

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Re: iRMC S4 email alert problem

Postby Ask Fujitsu » Mon Jul 19, 2021 11:48

Yes please! :)


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