ServerView Video Redirection password - Issue resolved

PRIMERGY, SPARC Enterprise Server, PRIMEFLEX, PRIMEPower, BS2000

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vanick
Posts: 4
Joined: Tue Jun 20, 2017 15:52
Product(s): System Type: PRIMERGY RX300 S7
Chassis Type: RX300S7R4
Serial: YLAR022798

ServerView Video Redirection password - Issue resolved

Postby vanick » Wed Jun 21, 2017 11:46

I'm having a problem remotely connecting to a server via Video Redirection. When I click on the Video Redirection (JWS) link, it prompts me to open or save the avr.jnlp file. I click on open, which prompts me to choose a program. I say okay to Java (TM) Web Start Launcher and then say run to the security question. I'm finally at the iRMC S2/S3 advanced Video Redirection window, and that's where I'm having a problem. I'm getting a prompt to enter a password. I've tried the password used login to ServerView and I've tried the default admin password and neither works. If someone can help with: where and how can that password be set, or how can the password prompt be disabled or bypassed? I do not have physical access to the server, but that can be arranged if necessary. Thanks in advance.
PRIMERGY RX300 S7
Firmware Version: 6.53A (Base: V4.10A6P4)
Firmware Date: Jun 28 2012 - 07:16:51
Firmware Running: Low Firmware Image
Hardware Version: 3 Chip ID: 25 22 30 34 54 4E 4E
SDRR Version: 3.23 ID 0316 RX300S7
Last edited by vanick on Sat Jul 01, 2017 12:11, edited 2 times in total.

User avatar
elsie
Posts: 124
Joined: Wed May 28, 2008 20:46
Product(s): Servers, Networking

Re: ServerView Video Redirection password

Postby elsie » Fri Jun 23, 2017 17:27

Hmm, it might help to have a screen shot of the password request to identify who is issuing the request. For instance, are you going through a firewall/proxy which needs a password?

vanick
Posts: 4
Joined: Tue Jun 20, 2017 15:52
Product(s): System Type: PRIMERGY RX300 S7
Chassis Type: RX300S7R4
Serial: YLAR022798

Re: ServerView Video Redirection password

Postby vanick » Fri Jun 23, 2017 20:41

Thanks for the reply. I've attached a print screen of the Redirect window with the login request:
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User avatar
elsie
Posts: 124
Joined: Wed May 28, 2008 20:46
Product(s): Servers, Networking

Re: ServerView Video Redirection password

Postby elsie » Mon Jun 26, 2017 9:32

That looks very much like some sort of system or BIOS password request. Do you have physical access to the console, as I suspect you will find that password request there as well

vanick
Posts: 4
Joined: Tue Jun 20, 2017 15:52
Product(s): System Type: PRIMERGY RX300 S7
Chassis Type: RX300S7R4
Serial: YLAR022798

Re: ServerView Video Redirection password

Postby vanick » Mon Jun 26, 2017 13:30

Unfortunately, I do not have physical access to the server. However, if what you suspect is true, "you (I) will find that password request there as well", then physical access will still present a challenge. I'm in the process of getting some onsite to take a look. If what you say turns out to be the case, then the question becomes, with physical access how can we bypass the password? Ideally, there's a default Fujistu system or bios password, which hasn't been changed. Any idea what that might be? I'll run a search and see if I can locate an answer.

User avatar
elsie
Posts: 124
Joined: Wed May 28, 2008 20:46
Product(s): Servers, Networking

Re: ServerView Video Redirection password

Postby elsie » Fri Jun 30, 2017 16:47

There isn't a default BIOS password. If there is a password it is because someone has set one. In this case, it may be possible to reset it - but first you need to confirm that this is indeed the problem. If it is, have a look at the Upgrade and Maintenance Manual.

vanick
Posts: 4
Joined: Tue Jun 20, 2017 15:52
Product(s): System Type: PRIMERGY RX300 S7
Chassis Type: RX300S7R4
Serial: YLAR022798

Re: ServerView Video Redirection password

Postby vanick » Sat Jul 01, 2017 12:09

We were able to resolve by popping open the hood, and resetting the JP1 switch to the "disable" setting. No more password prompts.

Thanks for the replies.


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