ServerView Video Redirection password - Issue resolved

[vanick]

I'm having a problem remotely connecting to a server via Video Redirection. When I click on the Video Redirection (JWS) link, it prompts me to open or save the avr.jnlp file. I click on open, which prompts me to choose a program. I say okay to Java (TM) Web Start Launcher and then say run to the security question. I'm finally at the iRMC S2/S3 advanced Video Redirection window, and that's where I'm having a problem. I'm getting a prompt to enter a password. I've tried the password used login to ServerView and I've tried the default admin password and neither works. If someone can help with: where and how can that password be set, or how can the password prompt be disabled or bypassed? I do not have physical access to the server, but that can be arranged if necessary. Thanks in advance.
PRIMERGY RX300 S7
Firmware Version: 6.53A (Base: V4.10A6P4)
Firmware Date: Jun 28 2012 - 07:16:51
Firmware Running: Low Firmware Image
Hardware Version: 3 Chip ID: 25 22 30 34 54 4E 4E
SDRR Version: 3.23 ID 0316 RX300S7

[elsie]

Hmm, it might help to have a screen shot of the password request to identify who is issuing the request. For instance, are you going through a firewall/proxy which needs a password?

[vanick]

Thanks for the reply. I've attached a print screen of the Redirect window with the login request:

[elsie]

That looks very much like some sort of system or BIOS password request. Do you have physical access to the console, as I suspect you will find that password request there as well

[vanick]

Unfortunately, I do not have physical access to the server. However, if what you suspect is true, "you (I) will find that password request there as well", then physical access will still present a challenge. I'm in the process of getting some onsite to take a look. If what you say turns out to be the case, then the question becomes, with physical access how can we bypass the password? Ideally, there's a default Fujistu system or bios password, which hasn't been changed. Any idea what that might be? I'll run a search and see if I can locate an answer.

[elsie]

There isn't a default BIOS password. If there is a password it is because someone has set one. In this case, it may be possible to reset it - but first you need to confirm that this is indeed the problem. If it is, have a look at the Upgrade and Maintenance Manual.

[vanick]

We were able to resolve by popping open the hood, and resetting the JP1 switch to the "disable" setting. No more password prompts.

Thanks for the replies.