RX2540 M2 SERVER NO RESPONSE

PRIMERGY, SPARC Enterprise Server, PRIMEFLEX, PRIMEPower, BS2000

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anhvv
Posts: 7
Joined: Thu Jul 22, 2021 6:44
Product(s): Fujitsu PRIMERGY RX2540M2 (MA6C212600)
Product order number : S26361-K1566-V112

RX2540 M2 SERVER NO RESPONSE

Postby anhvv » Fri Jul 23, 2021 11:47

Dear Experts,

We've PRIMERGY RX2540 M2 SERVER.
We've facing server hang with no response from server. Nothing on screen, no response to mouse/keyboard, no respond in front panel.
We've try to unseat all thing, reconnect and powered and unable to see anything from the server.
I need to examine System Event Log of the Management controller chip iRMC on the mainboard ( I forgot iRMC's IP Address, User name and Password to access this ).
I find a lot on the Internet and read FUJITSU Server PRIMERGY RX2540 M2 - Upgrade and Maintenance Manual and can not resolve.

Please guide me how to find the iRMC's IP address or reset iRMC to default to get log.


Server's information:
+ Product server: PRIMERGY RX2540 M2
+ Model: PR300D
+ System No: S26361-K1 566-V1 12
+ Serial number: MAC6C212600
+ MAC/iRMC: 90:1B:0E:DB:8B:CD

Light Indicator (on mainboard):
+ Standby Power (M) : yellow (ON)
+ Identification (A): blue (ON)
( Refer. to System Board D3289 Overview - A26361-D3289-Z140-1-7619 Edition 03/16)

Light Indication (on Front Panel)
+ Green ( power button)
+ Blue ( Indicator button)

Light Indication (Rear)
+ Blink : Power module

Best regards,

Anh Vu Van

me@work
Posts: 998
Joined: Thu Jun 22, 2006 15:32
Product(s): Scaleo Pi2662, Primergy

Re: RX2540 M2 SERVER NO RESPONSE

Postby me@work » Fri Jul 23, 2021 13:48

Hello,

- The serial number of your PRIMERGY box is something like YM6C + 6 digits
- Upon closing the box, and looking at its rear from the outside, you'll notice that the mainboard's blue LED can be recognized from there as well (you can switch it off by pressing the ID button on the front panel [just one of the possible options])
- You'll find the iRMC's IP address (and can change it there as well) in your machine's BIOS (enter by pressing F2 during start), then "Server Mgmt", and then "iRMC LAN Parameters Configuration" (second from bottom).
--> If you find these parameters set to DHCP, you'll need to consult your DHCP server for the iRMC's MAC address and the IP it assigned to that.

anhvv
Posts: 7
Joined: Thu Jul 22, 2021 6:44
Product(s): Fujitsu PRIMERGY RX2540M2 (MA6C212600)
Product order number : S26361-K1566-V112

Re: RX2540 M2 SERVER NO RESPONSE

Postby anhvv » Fri Jul 23, 2021 15:34

Dear me@work,

I can not access to BIOS cause the server no repspond and silent :D

Please check picture att. and guide me how to collect the log. I separate to another post reply cause can only 3 pictures.

Thank in advance.
Attachments
z2634810799561_2c53f99da5d26bd81b4b0328d333713b.jpg
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anhvv
Posts: 7
Joined: Thu Jul 22, 2021 6:44
Product(s): Fujitsu PRIMERGY RX2540M2 (MA6C212600)
Product order number : S26361-K1566-V112

Re: RX2540 M2 SERVER NO RESPONSE

Postby anhvv » Fri Jul 23, 2021 15:34

image cont.
Attachments
z2634810809641_76e8e1c7d3e625a5615366c6d581889b.jpg
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z2634810820727_266ea53a2829f2b56f68db40efc74fd9.jpg
z2634810820727_266ea53a2829f2b56f68db40efc74fd9.jpg (156.82 KiB) Viewed 663 times

me@work
Posts: 998
Joined: Thu Jun 22, 2006 15:32
Product(s): Scaleo Pi2662, Primergy

Re: RX2540 M2 SERVER NO RESPONSE

Postby me@work » Sat Jul 24, 2021 11:35

Hello,

well, regarding the serial no. issue, please see your initial post, and compare to your signature. I should have checked it myself as well, sorry. ;-)
And sorry again: I misinterpreted your text in assuming that the hang mentioned actually only occurs from time to time.

Then, according to the LED indicators, the machine was switched off while the pictures were taken.
Do the blue LEDs switch off when you press the ID button?
Does the green LED next to the iRMC chip flash (it's labeled "iRMC" on the mainboard), or does it remain dark all the time?

In normal operation, this LED should start flashing a few seconds after the power supplies get connected to mains (well, at least one of them...).

If this LED remains dark, and the blue LED cannot be managed by pressing the ID button, then this most important "integrated Remote Management Controller" chip does not work properly anymore. And you won't get any useful information from its logs, of course.

As you mentioned that you already disconnected mains, what is the initial startup sequence of the LEDs?

You could try to disconnect the server from mains again, press and hold down the ID button while reconnecting one of the power supplies, and see if the server can be switched on that way.

And you could thoroughly check the cabling connection between the front panel and the mainboard (just a rough but hopeful guess).

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Ask Fujitsu
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Re: RX2540 M2 SERVER NO RESPONSE

Postby Ask Fujitsu » Mon Jul 26, 2021 9:13

Hello Anh Vu Van :)

Try to boot the server in Minimal configuration as described in UMM:
https://support.ts.fujitsu.com/IndexDow ... 8176557372

Try to boot the server and please let us know about results.

Thank you,
Fujitsu Forum Team

anhvv
Posts: 7
Joined: Thu Jul 22, 2021 6:44
Product(s): Fujitsu PRIMERGY RX2540M2 (MA6C212600)
Product order number : S26361-K1566-V112

Re: RX2540 M2 SERVER NO RESPONSE

Postby anhvv » Mon Jul 26, 2021 11:52

me@work wrote:Hello,

well, regarding the serial no. issue, please see your initial post, and compare to your signature. I should have checked it myself as well, sorry. ;-)
And sorry again: I misinterpreted your text in assuming that the hang mentioned actually only occurs from time to time.

Then, according to the LED indicators, the machine was switched off while the pictures were taken.
Do the blue LEDs switch off when you press the ID button?
Does the green LED next to the iRMC chip flash (it's labeled "iRMC" on the mainboard), or does it remain dark all the time?

In normal operation, this LED should start flashing a few seconds after the power supplies get connected to mains (well, at least one of them...).

If this LED remains dark, and the blue LED cannot be managed by pressing the ID button, then this most important "integrated Remote Management Controller" chip does not work properly anymore. And you won't get any useful information from its logs, of course.

As you mentioned that you already disconnected mains, what is the initial startup sequence of the LEDs?

You could try to disconnect the server from mains again, press and hold down the ID button while reconnecting one of the power supplies, and see if the server can be switched on that way.

And you could thoroughly check the cabling connection between the front panel and the mainboard (just a rough but hopeful guess).



Dear me@work,

First of all, thank you very much for your advices. Do not worry about this.

"Do the blue LEDs switch off when you press the ID button? " ==> No, I try only push and hold :D ==> No respond.

"Does the green LED next to the iRMC chip flash (it's labeled "iRMC" on the mainboard), or does it remain dark all the time? " ==> I don't know which LED so only two LED on when connect to the source as my pictures.

"If this LED remains dark, and the blue LED cannot be managed by pressing the ID button, then this most important "integrated Remote Management Controller" chip does not work properly anymore. And you won't get any useful information from its logs, of course. " ==> Can you advise me how to turn on the server ? I unable to turn on the server :(


"You could try to disconnect the server from mains again, press and hold down the ID button while reconnecting one of the power supplies, and see if the server can be switched on that way." ==> Yes, I already try so no respond from the server :(

Best regards,

Anh Vu Van

anhvv
Posts: 7
Joined: Thu Jul 22, 2021 6:44
Product(s): Fujitsu PRIMERGY RX2540M2 (MA6C212600)
Product order number : S26361-K1566-V112

Re: RX2540 M2 SERVER NO RESPONSE

Postby anhvv » Mon Jul 26, 2021 11:56

Ask Fujitsu wrote:Hello Anh Vu Van :)

Try to boot the server in Minimal configuration as described in UMM:
https://support.ts.fujitsu.com/IndexDow ... 8176557372

Try to boot the server and please let us know about results.

Thank you,
Fujitsu Forum Team


Dear Team,

Thank you for you advice. I try to unseat everything and start with Minimal config as your guide. No respond from the server .All the lights the same with my pictures. :(

Best regards,

Anh Vu Van

me@work
Posts: 998
Joined: Thu Jun 22, 2006 15:32
Product(s): Scaleo Pi2662, Primergy

Re: RX2540 M2 SERVER NO RESPONSE

Postby me@work » Mon Jul 26, 2021 13:00

Until the Fujitsu Forum Team comes up with an ultimate solution, I'll add a comment to the conversation so far, anyway:

Sorry once more, as it seems my last text was not precise:
The server won't switch on with the ID button hold procedure; you'd still need to press the Power On button below the horizontal green LED on the front panel to initiate Power On. By holding the ID button pressed during mains reconnect (and some 10 seconds after), the iRMC management chip should not start operation, which it actually does (or should do) as soon as the power connection is restored under normal and functional conditions.

Then, the iRMC LED is located here:
Screenshot 2021-07-26 131651.png
Screenshot 2021-07-26 131651.png (124.18 KiB) Viewed 636 times


But as mentioned previously, it seems that something essential (here: the iRMC itself) is either broken or obstructed from working properly. This means that either the mainboard would need to be replaced, or the front panel (or any other device on the i²c management busses) and the cables, respectively.

I'm afraid that without actually testing some spares, it's hard to solve this issue from a distance.

anhvv
Posts: 7
Joined: Thu Jul 22, 2021 6:44
Product(s): Fujitsu PRIMERGY RX2540M2 (MA6C212600)
Product order number : S26361-K1566-V112

Re: RX2540 M2 SERVER NO RESPONSE

Postby anhvv » Mon Jul 26, 2021 16:53

Dear me@work,

Many thank with your advices.

I already do as you said, maybe mainboard or something else need replace.

If I have spare parts I will test to find problem. The big problem with me are:

Light Indicator (on mainboard):
+ Standby Power (M) : yellow (ON)
+ Identification (A): blue (ON)
( Refer. to System Board D3289 Overview - A26361-D3289-Z140-1-7619 Edition 03/16)


It make me confuse about Fujitsu's indicator when need replace the mainboard.

Once again, thank you for your active support.

Best regards,

Anh Vu Van

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Ask Fujitsu
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Re: RX2540 M2 SERVER NO RESPONSE

Postby Ask Fujitsu » Wed Jul 28, 2021 12:02

Hello,

Please disconnect the server from mains, wait ~ 60 seconds before connecting power cords to main hold ID button on the front pannel, plug AC cords to the server and try to Power it on.
This should boot the server in the emergency mode (iRMC disabled). Fans will rotate at maximum speed. (UMM - iRMC recovery procedure)

Please let me know if the server was able to boot.

Regards,
Fujitsu Forum Team

anhvv
Posts: 7
Joined: Thu Jul 22, 2021 6:44
Product(s): Fujitsu PRIMERGY RX2540M2 (MA6C212600)
Product order number : S26361-K1566-V112

Re: RX2540 M2 SERVER NO RESPONSE

Postby anhvv » Sun Aug 01, 2021 5:30

Dear Team,

Sorry for late repl, because my location lockdown (COVID).

I try to do as your guide so the server still no respond.

Fujitsu's team in Vietnam already inform me maybe mainboard failure and need physical check after lockdown (Maybe after 15-Aug).

Best regards,

Anh Vu Van

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Re: RX2540 M2 SERVER NO RESPONSE

Postby Ask Fujitsu » Tue Aug 03, 2021 8:47

Anh Vu Van,

Replace System board
1x{
Material number 38047430
Part number S26361-D3289-B100
Description SYSTEMBOARD RX2540M2
}

Fujitsu Support Forum


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