Wireless Optical Mouse Model P2301

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MaZ
Posts: 1
Joined: Mon Jun 13, 2022 0:31
Product(s): Wireless Optical Mouse Model P2301

Wireless Optical Mouse Model P2301

Postby MaZ » Sun Jun 19, 2022 8:37

I have a problem with the P2301 mouse. On some webpages the curser changes to small squares, and then stops working.
Any suggestions please?

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Ask Fujitsu
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Posts: 724
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Re: Wireless Optical Mouse Model P2301

Postby Ask Fujitsu » Tue Jun 21, 2022 9:09

Hello MaAz,
Thank you for your contact.

Please follow the standard mouse troubleshooting to fix the issue:
1.Check the mouse for hardware damage.
2.Clean the mouse and bottom sensor.
3.Replace the batteries.
4.Check in a different USB port.
5.Connect the mouse directly to the system’s USB port (do not use Port Replicators / Docking Stations).
6.Use the mouse on an appropriate surface (use a mouse pad).
7.Update the drivers from https://support.ts.fujitsu.com/
8.Use a completely different but standard mouse (wireless) to exclude device failure.

Kind regards,
Forum Support Team


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