We were able to resolve by popping open the hood, and resetting the JP1 switch to the "disable" setting. No more password prompts.

Thanks for the replies.

Unfortunately, I do not have physical access to the server. However, if what you suspect is true, "you (I) will find that password request there as well", then physical access will still present a challenge. I'm in the process of getting some onsite to take a look. If what you say turns ou...

Thanks for the reply. I've attached a print screen of the Redirect window with the login request:

I'm having a problem remotely connecting to a server via Video Redirection. When I click on the Video Redirection (JWS) link, it prompts me to open or save the avr.jnlp file. I click on open, which prompts me to choose a program. I say okay to Java (TM) Web Start Launcher and then say run to the sec...